A Cup of G
GenesysA Cup of G brings you a biweekly brew of the biggest trends in CX, digital innovation and the future of work.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 42 | Subscribers | Read | linkedin.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Go beyond the hype and make AI work in CX
AI is no longer optional for CX leaders. It’s a crucial piece of technology that will help organizations meet customer and employee expectations for empathetic, personalized experiences. And it’s a requirement for companies that want to rem...
7 ways to build customer loyalty with AI
Today’s consumers — often swayed by the latest social media fad or frustrated by even one poor interaction with a brand — can easily purchase from nearly any business worldwide. So, it’s more important than ever for organizations to build t...
Transform your customer experience with an AI-powered workforce
Managing today’s dynamic customer experiences (CX) requires a well-equipped, highly motivated workforce. If your team isn't delivering, you can’t deliver on your CX strategy. It's crucial to keep your employees engaged, focused and continuo...
Two experts’ advice on implementing AI in the customer experience
There’s no one route to success when adding artificial intelligence (AI) to customer experience (CX) transformation. Every business needs to set its own course. But hearing about other organizations’ excursions can help CX leaders map out t...
Authors
The writers behind this newsletter.
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