A Cup of G
GenesysA Cup of G brings you a biweekly brew of the biggest trends in CX, digital innovation and the future of work.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 45 | Subscribers | Read | linkedin.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
5 Ways to Avoid Sabotaging Your Cloud CX Implementation
In today’s customer-centric world, moving to a cloud-based customer experience (CX) platform can offer powerful benefits: greater efficiency, enhanced customer satisfaction and strong ROI. Yet, some organizations stumble during implementati...
The AI advantage: Elevating personalization for customers and employees
Customers and employees alike expect more personalized, efficient and empathetic interactions. Organizations across industry are actively adopting artificial intelligence (AI) to meet these demands — and seeing benefits that range from incr...
Empathy at scale: How AI enhances human connections in CX
When it comes to leveraging artificial intelligence (AI) in the customer experience (CX), the technology is often viewed through the lens of efficiency and cost reduction. This is important, but it’s equally important to reimagine that AI w...
Go beyond the hype and make AI work in CX
AI is no longer optional for CX leaders. It’s a crucial piece of technology that will help organizations meet customer and employee expectations for empathetic, personalized experiences. And it’s a requirement for companies that want to rem...
Authors
The writers behind this newsletter.
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