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Level Up CX Now

Genesys

Level Up CX Now (previously Cup of G) brings you the biggest trends in CX, digital innovation and the future of work.

Platform
LinkedIn
PricingOnly free issuesPublishesWeekly
Issues52SubscribersRead linkedin.com

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Latest Issues

Recent posts by this newsletter. Browse the email archive.

Sustainability in technology: Practical steps for CX leaders

While sustainability was once viewed as a nice-to-have for businesses, it’s now a key driver of innovation, operational efficiency and long-term business resilience.

19 days ago
58
0

CX transformation and change management go hand in hand

Modernizing the contact center is a strategic imperative for businesses to remain competitive in today’s experience economy. Shifting from an on-premises customer experience (CX) solution to the cloud can give your organization the agility ...

a month ago
86
0

Women in CX: Leading with authenticity and empowerment

Successful CX leaders — those who foster high-performing teams — are adaptable, authentic and empowering. They ensure employees feel engaged and supported.

2 months ago
118
7

Customer experience in 2025: Five data-driven trends shaping the industry

In the experience economy, how customers interact with brands is rapidly changing. They don’t just expect seamless service across channels like voice, messaging and chatbots –– they demand it. And when their expectations aren’t met, they wo...

2 months ago
93
2

Authors

The writers behind this newsletter.

  • Genesys
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