A Cup of G brings you a biweekly brew of the biggest trends in CX, digital innovation and the future of work.
Platform | ![]() | Pricing | Only free issues | Publishes | Weekly |
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Issues | 37 | Subscribers | Read | linkedin.com |
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Whether your organization is adding to the cache of artificial intelligence (#AI) solutions supporting its customer experience (#CX) — or it’s considering a first implementation — taking a measured approach is essential for making short-ter...
Most consumers aren’t fully aware of when artificial intelligence (AI) is supporting their experiences with brands today, such as providing product recommendations, displaying relevant content in their social feeds and safeguarding them aga...
Customer experience leaders from organizations across industries — and across the globe — are diligently planning and executing experience transformation strategies. Some of these organizations are seeing remarkable successes. The Genesys C...
Customer experience (CX) transformation might be pervasive, but it’s not uniform. Some organizations are much farther along the path of improving CX than others.
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