A Cup of G brings you a biweekly brew of the biggest trends in CX, digital innovation and the future of work.
Platform | LinkedIn | Pricing | Only free issues | Publishes | Weekly |
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Issues | 42 | Subscribers | Read | linkedin.com |
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AI is no longer optional for CX leaders. It’s a crucial piece of technology that will help organizations meet customer and employee expectations for empathetic, personalized experiences. And it’s a requirement for companies that want to rem...
Today’s consumers — often swayed by the latest social media fad or frustrated by even one poor interaction with a brand — can easily purchase from nearly any business worldwide. So, it’s more important than ever for organizations to build t...
Managing today’s dynamic customer experiences (CX) requires a well-equipped, highly motivated workforce. If your team isn't delivering, you can’t deliver on your CX strategy. It's crucial to keep your employees engaged, focused and continuo...
There’s no one route to success when adding artificial intelligence (AI) to customer experience (CX) transformation. Every business needs to set its own course. But hearing about other organizations’ excursions can help CX leaders map out t...
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