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A Cup of G


A Cup of G brings you a biweekly brew of the biggest trends in CX, digital innovation and the future of work.

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Latest Issues

Recent posts by this newsletter. Browse the email archive.

Building your organizational AI adoption framework

Whether your organization is adding to the cache of artificial intelligence (#AI) solutions supporting its customer experience (#CX) — or it’s considering a first implementation — taking a measured approach is essential for making short-ter...

a month ago

3 ways to combine humans and AI to deliver a winning customer experience

Most consumers aren’t fully aware of when artificial intelligence (AI) is supporting their experiences with brands today, such as providing product recommendations, displaying relevant content in their social feeds and safeguarding them aga...

a month ago

6 winning customer experience strategies

Customer experience leaders from organizations across industries — and across the globe — are diligently planning and executing experience transformation strategies. Some of these organizations are seeing remarkable successes. The Genesys C...

2 months ago

8 ways to drive CX transformation

Customer experience (CX) transformation might be pervasive, but it’s not uniform. Some organizations are much farther along the path of improving CX than others.

2 months ago


The writers behind this newsletter.

  • Genesys
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