Level Up CX Now
GenesysLevel Up CX Now (previously Cup of G) brings you the biggest trends in CX, digital innovation and the future of work.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 52 | Subscribers | Read | linkedin.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Sustainability in technology: Practical steps for CX leaders
While sustainability was once viewed as a nice-to-have for businesses, it’s now a key driver of innovation, operational efficiency and long-term business resilience.
CX transformation and change management go hand in hand
Modernizing the contact center is a strategic imperative for businesses to remain competitive in today’s experience economy. Shifting from an on-premises customer experience (CX) solution to the cloud can give your organization the agility ...
Women in CX: Leading with authenticity and empowerment
Successful CX leaders — those who foster high-performing teams — are adaptable, authentic and empowering. They ensure employees feel engaged and supported.
Customer experience in 2025: Five data-driven trends shaping the industry
In the experience economy, how customers interact with brands is rapidly changing. They don’t just expect seamless service across channels like voice, messaging and chatbots –– they demand it. And when their expectations aren’t met, they wo...
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Frequently Asked Questions
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