Level Up CX Now
GenesysLevel Up CX Now (previously Cup of G) brings you the biggest trends in CX, digital innovation and the future of work.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 62 | Subscribers | Read | linkedin.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Four shifts every CX leader must prepare for in the experience economy
### The future of CX is orchestrated
Agentic AI: Opportunity, risk and the path forward
The next big leap in customer experience (CX) is here: agentic AI. Unlike traditional AI, it doesn’t just predict outcomes; it acts with context, intent and purpose. For CX leaders, preparing for this change isn’t optional — it’s the differ...
Celebrating Innovation: The 2025 Genesys Orchestrators Innovation Awards
For 20 years, the Genesys Orchestrators Innovation Awards have spotlighted organizations and individuals who are reshaping what’s possible in customer and employee experience. This year’s winners represent a diverse group of companies and l...
Confident companies, cautious consumers: Closing the agentic AI trust gap
Agentic AI is poised to be the next transformative technology in customer and employee experience (CX). It allows for more autonomous decision-making, more efficient operations and more empathetic customer interactions. Genesys recently sur...
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