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A Cup of G

Genesys

A Cup of G brings you a biweekly brew of the biggest trends in CX, digital innovation and the future of work.

Platform
LinkedIn
PricingOnly free issuesPublishesWeekly
Issues42SubscribersRead linkedin.com

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Latest Issues

Recent posts by this newsletter. Browse the email archive.

Go beyond the hype and make AI work in CX

AI is no longer optional for CX leaders. It’s a crucial piece of technology that will help organizations meet customer and employee expectations for empathetic, personalized experiences. And it’s a requirement for companies that want to rem...

a month ago
87
4

7 ways to build customer loyalty with AI

Today’s consumers — often swayed by the latest social media fad or frustrated by even one poor interaction with a brand — can easily purchase from nearly any business worldwide. So, it’s more important than ever for organizations to build t...

a month ago
89
6

Transform your customer experience with an AI-powered workforce

Managing today’s dynamic customer experiences (CX) requires a well-equipped, highly motivated workforce. If your team isn't delivering, you can’t deliver on your CX strategy. It's crucial to keep your employees engaged, focused and continuo...

2 months ago
73
5

Two experts’ advice on implementing AI in the customer experience

There’s no one route to success when adding artificial intelligence (AI) to customer experience (CX) transformation. Every business needs to set its own course. But hearing about other organizations’ excursions can help CX leaders map out t...

3 months ago
73
6

Authors

The writers behind this newsletter.

  • Genesys
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