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A Cup of G


A Cup of G brings you a biweekly brew of the biggest trends in CX, digital innovation and the future of work.

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Latest Issues

Recent posts by this newsletter. Browse the email archive.

With AI, the future of CX is simplicity

The theme of the recent Enterprise Connect 2024 conference was experience transformation — moving quickly toward more personalized, seamless interactions for customers and employees. While it’s important to know where we’re at with artifici...

14 days ago

3 steps to experience transformation

The experience economy has raised the bar for organizations everywhere. Consumers and employees take their expectations from any great experience into future interactions with other organizations, regardless of their size, industry or locat...

a month ago

Are businesses overindulging on internet cookies?

“Cookies” have been helping consumers log into websites, store their preferences and receive personalized recommendations for nearly 30 years. During that time, organizations have been using cookies to track those consumers across the inter...

a month ago

The ABCs of AI: Key terminology for AI in customer and employee experience

There are many ways to use artificial intelligence (AI) to personalize, streamline and optimize both the customer and employee experience. Successfully using these technologies starts with understanding the #AI terminology most relevant in ...

2 months ago


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  • Genesys
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