A Cup of G
GenesysA Cup of G brings you a biweekly brew of the biggest trends in CX, digital innovation and the future of work.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 13 | Subscribers | Read | linkedin.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Beyond the hype: Generative AI in customer experience
The recent news cycle frenzy around ChatGPT has led to equally frenzied conversations about how organizations can improve their use of artificial intelligence (#AI) in customer experience (#CX). Brett Weigl, General Manager for Digital, AI ...
Personalization decoded
We’re in an experience economy. While consumers have more choices than ever before, they’re also extremely pressed for time. Organizations need to continually earn their customers’ loyalty. Every aspect of every interaction needs to be seam...
Customer satisfaction scores: The verdict is in
A new Genesys benchmarking report, “The State of Customer Experience,” gives the verdict on customer experiences worldwide. The research, based on a global survey of 5,517 consumers, finds that two-thirds of respondents say customer experie...
Why employee burnout puts customer loyalty at risk
When burnout leads to attrition — as often happens in contact centers today — reinventing the employee value proposition becomes imperative.
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