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Artwork for Trust in Hospitality

Trust in Hospitality

Smart Pineapple, Kay Walten

Read in 39 states and 75 countries. Notes on tourism, growth, and the people closest to the guest.

Platform
Substack
PricingOnly free issuesPublishesDaily
Issues230SubscribersRead aiforhospitality.info

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Latest Issues

Recent posts by this newsletter. Browse the email archive.

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Voices from the Field

Voices from the Field shares lessons and observations from people working across hospitality and tourism.

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What Happens When Visitors Don’t Understand the Place They’re Visiting

In a remote village in Greenland, polar bear skins hang over porch railings. A small building doubles as passport control and gift shop, selling seal and bear-hide mittens among some postcards. The only grocery store receives deliveries twi...

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Why Guests Arrive Confused (And How to Fix It in 5 Minutes)

## Most guest problems begin long before check-in.

15 days ago
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Authors

The writers behind this newsletter.

  • Smart Pineapple

    Helping vacation rental owners, boutique hoteliers, hospitality, tourism, and travel leaders earn guest trust, feel more confident, and grow their business. Read in 37 states and 64 countries.

  • Kay Walten

    When tourism feels like duct tape and stress, I help figure out what’s actually holding the place together. I work with independent hospitality and tourism brands to build trust that converts into bookings and loyalty.

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