\ud83e\udeb4 Between Two Churns \ud83e\udeb4
Aisha AmjadDon’t worry, unlike Zach Galifianakis, we wont make you cringe. In this blog, we’ll learn from the best customer success managers in tech. We interview CSMs at unicorns like Twilio, Ampitude, Mixpanel, and Slack, and explore what sets the best CSMs apart.
| Platform |  | Pricing | Only free issues | Publishes | Daily |
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| Issues | 6 | Founded | 4 years ago | Last Issue | a year ago |
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betweentwochurns.comLatest Issues
Unlocking Enterprise Growth with Value Engineering
When I was at Looker and Twilio Segment working as CSM, my sharpest tool in my toolbox was our Value Engineering team – it's a game-changer for scaling into enterprise markets and retaining these customers.
What is Value Engineering?
Val...
How VMware built a new-hire-centric Customer Success Onboarding Experience
Starting a new job can be daunting. There are so many unknowns: a new manager, new processes, new products, and new colleagues. And now, with the rise of remote work, we're onboarding without ever stepping foot in an office. The grueling in...
A Mixpanel CSM On Making the Leap from Sales to Customer Success
Sales can be rough. I should know. That’s why so many of us make the switch into customer success. In this interview, Santhi Vinnakota shares her blueprint for switching from sales into customer success. She shares her reasons for making th...
How Iterable Hires Top Customer Success Talent
2023 has already seen many layoffs at companies like Meta, Salesforce and Yahoo.
We're seeing an unprecedented time where some companies in the Martech space have cut most or all of their customer success team. And more are likely ahead,...
How Business Strategies Differ At Early Stage vs. Late Stage Startups, and How it Impacts The Customer Success Role
We’ve all been there: you hate your boss, and you’ve decided it's time to move on. You pour your frustration into interviewing, but your interview strategy is all over the place. Different company stages, different types of products, differ...
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