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Big Ideas, Boundless Energy

IntouchCX

Your weekly resource for all things CX, EX, industry expertise, thought leadership, and more.

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LinkedIn
PricingOnly free issuesPublishesWeekly
Issues51SubscribersRead linkedin.com

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Latest Issues

Recent posts by this newsletter. Browse the email archive.

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AI-driven voice technologies are expanding possibilities and broadening practical applications across many different industries. CX services across the world are being optimized by these tools, making repetitive tasks for agents more effici...

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Enhancing Customer Experience Through SMS Deflection

With purchases just a click away, there is a growing need for quick and efficient support. Brands that rely solely on interactive voice response (IVR) risk lower customer satisfaction (CSAT) scores. The inefficiency and high cost of voice a...

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