Big Ideas, Boundless Energy
IntouchCXYour weekly resource for all things CX, EX, industry expertise, thought leadership, and more.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 51 | Subscribers | Read | linkedin.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
AI-Human Synergy for Exceptional Customer Care
Utilizing AI in customer service effectively is key to meeting today’s growing customer expectations. While businesses often focus on streamlining operations and boosting revenue, the critical role of human expertise is sometimes overlooked...
How AI-Driven Voice Technologies Are Transforming Customer Service
AI-driven voice technologies are expanding possibilities and broadening practical applications across many different industries. CX services across the world are being optimized by these tools, making repetitive tasks for agents more effici...
Harnessing AI and High-Touch Experiences for Business Success
Long-term business growth requires cost-effective strategies to boost revenue, and fostering loyalty is a crucial approach to achieving this. By understanding customers’ deep need for personalized experiences, as well as the power of recogn...
Enhancing Customer Experience Through SMS Deflection
With purchases just a click away, there is a growing need for quick and efficient support. Brands that rely solely on interactive voice response (IVR) risk lower customer satisfaction (CSAT) scores. The inefficiency and high cost of voice a...
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