Call Center Geek Weekly!
Thomas LairdA newsletter focused solely on center operations, tips, tactics, technology, and agent engagement!
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 35 | Subscribers | Read | linkedin.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Rethinking the Keep Call Centers in America Act
What if we could rewrite the "Keep Call Centers in America Act"...well I gave it a shot. Love to know your thoughts!
The Missing Link Between QA Scores and Real Growth
### Contact Center Coaching Isn’t the Problem. The Method Is.
The Future of AI-Powered Workforce Management: Intelligent Mission Control
Lets have some CX fun and rethink contact center WFM :)
Turning AI QA Data into Agent Growth: The Launch of OttoQa Active Coaching
AI has revolutionized how contact centers approach quality assurance. What started as a tool to improve efficiency and reduce manual scoring has quickly become a critical piece of every modern customer experience strategy.
Authors
The writers behind this newsletter.
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