CX Outsourcing Insights
ibexThe Latest In CX Insights and Innovation
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 86 | Subscribers | Read | linkedin.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Is Self-Service AI Driving Your Customers Crazy?
Self-service AI, particularly the ubiquitous chatbot, is heralded as the future of customer service. And the demand for self-service is growing; 81% of consumers want more self-service options, while businesses see it as a way to lower cost...
5 Ways a Customer Data Platform Is Your Secret Weapon for Customer-Centricity
Let's face it, businesses are swimming in data. Sales data, marketing data, website analytics, social media interactions, customer service logs – it’s a veritable tsunami of information. On the one hand, this is fantastic. More data means m...
Predict Me If You Can: Personalization Raises Customer Expectations
> "Personalization is the key to cutting through the noise and making a meaningful connection with customers."
Privacy-Smart Consumers Are Redefining Brand Love
> "The explosive growth in the collection and sale of consumer information enabled by new technology poses unprecedented risks for Americans’ privacy.”
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