The Latest In CX Insights and Innovation
Platform | ![]() | Pricing | Only free issues | Publishes | Weekly |
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Issues | 59 | Subscribers | Read | linkedin.com |
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Businesses are constantly seeking innovative ways to deliver exceptional service. At the heart of this endeavor are the customer experience agents - those who interact with customers daily, address their concerns, and ensure satisfaction. H...
We are entering an era where contact center agents are not just measured by the number of calls they handle or the average handling time, but by the quality of interactions, customer satisfaction scores, and their ability to resolve complex...
The integration of artificial intelligence into contact centers is transforming the customer experience and agent experience alike. As businesses strive to meet the ever-increasing expectations of their customers, AI is emerging as a powerf...
“Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.”
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