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CX Outsourcing Insights

ibex

The Latest In CX Insights and Innovation

Platform
LinkedIn
PricingOnly free issuesPublishesWeekly
Issues59SubscribersRead linkedin.com

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Latest Issues

Recent posts by this newsletter. Browse the email archive.

Elevating Agent Performance Through Smarter Training

Businesses are constantly seeking innovative ways to deliver exceptional service. At the heart of this endeavor are the customer experience agents - those who interact with customers daily, address their concerns, and ensure satisfaction. H...

a month ago
45
2

9 Ways AI Improves Agent Metrics

We are entering an era where contact center agents are not just measured by the number of calls they handle or the average handling time, but by the quality of interactions, customer satisfaction scores, and their ability to resolve complex...

a month ago
51
3

How AI is Redefining the Role of Agents in CX

The integration of artificial intelligence into contact centers is transforming the customer experience and agent experience alike. As businesses strive to meet the ever-increasing expectations of their customers, AI is emerging as a powerf...

a month ago
61
5

Leveraging AI for Quality Assurance in CX

“Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.”

2 months ago
72
3

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The writers behind this newsletter.

  • ibex
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