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CX Outsourcing Insights


The Latest In CX Insights and Innovation

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Latest Issues

Recent posts by this newsletter. Browse the email archive.

How To Use AI To Enhance CX KPIs

Key performance indicators serve as compasses guiding businesses towards their objectives, measuring progress and success along the way. And as businesses evolve during the age of AI, so too should the metrics by which they gauge their perf...

15 days ago

8 Ways AI Enhances the Customer Journey

In today’s hyper-competitive business environment, providing exceptional customer experiences has become the key differentiator. With the proliferation of online platforms and the rise of customer centricity, companies are continuously seek...

a month ago

How AI Can Help Banks Compete With Fintechs on CX

In today's fast-paced digital landscape, traditional banks are facing increasing pressure to stay relevant and competitive amidst the rise of innovative fintech startups. Agile fintechs are disrupting the financial services industry with te...

a month ago

How AI Can Solve Staffing Challenges in Healthcare

In recent years, the healthcare industry has been grappling with a significant challenge: staffing shortages. This issue has been exacerbated by various factors, including an aging population, increased demand for healthcare services, and a...

a month ago


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