CX Outsourcing Insights
ibexThe Latest In CX Insights and Innovation
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 76 | Subscribers | Read | linkedin.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
7 Deadly Sins of Gen AI in CX: Avoid the Pitfalls and Maintain the Human Touch
In customer service, generative AI is rapidly gaining traction, delivering impressive results through instantaneous responses, hyper-personalized interactions, and an advanced capability to retain nuanced customer preferences. But as dazzli...
How to Make CX Innovation Your Company’s Core Mindset
> “Revolve your world around the customer and more customers will revolve around you.”
Stop Chasing Metrics, Start Building Loyalty: The Power of Emotional CX
Forget the obsession with transactional metrics—emotional engagement is where real customer loyalty begins.
The Top CX Trends for 2025
As we dive in to 2025, customer experience is being reshaped by a blend of cutting-edge technologies, rising consumer expectations, and the increasing demand for measurable business outcomes. While AI remains a key driver, the focus is shif...
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