CX Outsourcing Insights
ibexThe Latest In CX Insights and Innovation
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 68 | Subscribers | Read | linkedin.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Meet the Super Bots: The Future of Customer Experience
Picture this: You’re chatting with customer support, and instead of the usual robotic responses, the conversation feels… human. The bot on the other end gets your frustrations, cracks a joke, and even anticipates what you need before you as...
Rise of the Super Team: Transforming CX Through AI-Human Collaboration
Here’s the scenario: you call a company for help, and instead of waiting on hold for what feels like an eternity, a seamless blend of a friendly human agent and a super-efficient AI assistant immediately resolves your problem. It’s not scie...
CX for the Ages: Crafting Experiences for all Generations
Today’s marketplace is more diverse than ever, and that means your CX strategy has to be just as dynamic. From Baby Boomers who remember life before the internet to Gen Zers who’ve never known a world without smartphones, each generation ex...
CX on a Shoestring: Big Wins with Small Budgets
Ever feel like you need deep pockets to deliver a world-class customer experience? It’s easy to see why: Big brands are out there throwing money at expensive tech and customer service teams bigger than your whole company. But guess what? Yo...
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