CX Outsourcing Insights
ibexThe Latest In CX Insights and Innovation
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 59 | Subscribers | Read | linkedin.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Elevating Agent Performance Through Smarter Training
Businesses are constantly seeking innovative ways to deliver exceptional service. At the heart of this endeavor are the customer experience agents - those who interact with customers daily, address their concerns, and ensure satisfaction. H...
9 Ways AI Improves Agent Metrics
We are entering an era where contact center agents are not just measured by the number of calls they handle or the average handling time, but by the quality of interactions, customer satisfaction scores, and their ability to resolve complex...
How AI is Redefining the Role of Agents in CX
The integration of artificial intelligence into contact centers is transforming the customer experience and agent experience alike. As businesses strive to meet the ever-increasing expectations of their customers, AI is emerging as a powerf...
Leveraging AI for Quality Assurance in CX
“Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.”
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