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CX Outsourcing Insights

ibex

The Latest In CX Insights and Innovation

Platform
LinkedIn
PricingOnly free issuesPublishesWeekly
Issues68SubscribersRead linkedin.com

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Latest Issues

Recent posts by this newsletter. Browse the email archive.

Meet the Super Bots: The Future of Customer Experience

Picture this: You’re chatting with customer support, and instead of the usual robotic responses, the conversation feels… human. The bot on the other end gets your frustrations, cracks a joke, and even anticipates what you need before you as...

a month ago
55
6

Rise of the Super Team: Transforming CX Through AI-Human Collaboration

Here’s the scenario: you call a company for help, and instead of waiting on hold for what feels like an eternity, a seamless blend of a friendly human agent and a super-efficient AI assistant immediately resolves your problem. It’s not scie...

2 months ago
53
3

CX for the Ages: Crafting Experiences for all Generations

Today’s marketplace is more diverse than ever, and that means your CX strategy has to be just as dynamic. From Baby Boomers who remember life before the internet to Gen Zers who’ve never known a world without smartphones, each generation ex...

2 months ago
51
5

CX on a Shoestring: Big Wins with Small Budgets

Ever feel like you need deep pockets to deliver a world-class customer experience? It’s easy to see why: Big brands are out there throwing money at expensive tech and customer service teams bigger than your whole company. But guess what? Yo...

3 months ago
62
5

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  • ibex
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