Department of Civic Things newsletter
Rebecca Woodbury, Cassandra CyphersIdeas and civic things.
| Platform |  | Pricing | Only free issues | Publishes | Monthly |
|---|---|---|---|---|---|
| Issues | 33 | Founded | 3 years ago | Last Issue | 21 hours ago |
| Active | |||||
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deptcivicthings.substack.comLatest Issues
Reduce the back-and-forth that’s slowing down your services
When a government service takes too long, our first instinct is often to blame the process.
Maybe we need to redesign the service. Maybe we need new software. Maybe we need more staff.
Sometimes those things are true.
But often the bigge...
Hello world: Proudly Serving
“Proudly Serving: Public service with and for the people” has officially launched.
This is a collection of 25 chapters from more than 20 contributors who care deeply about public service and are actively working to make it better.
The boo...
Your website is exhausting
On most government websites, people have to deal with jargon, long pages, unclear instructions, and images that don’t help. That’s a lot of mental energy spent before they’ve done a thing.
Cognitive load is the mental effort someone needs...
Webinar tomorrow: if not PDFs, then what?
Citibot invited me back to talk about PDFs again.
Moving away from PDFs is a big mindset shift for any government organization. It’s important to understand the why, what, and how. We’ll talk about that and also look at some examples.
#...
Stop storytelling, start helping people get things done
“Storytelling” keeps coming up in government circles. It’s on conference agendas. It shows up in website redesign goals.
“We need to tell our story better.”
People don’t come for stories
People don’t typically visit a government websi...
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| Subscribers | Engagement | 65 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
Founder of Department of Civic Things
Civic tech and UX, with a side of urban planning
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