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Empathy In Tech

Andrea Goulet

Technical insights about empathy and its use in technology.

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Latest Issues

Recent posts by this newsletter. Browse the email archive.

How Starling Behavior is the Key to Understanding Empathy

Empathy isn’t simply an innate ability. It’s a system. A complex dynamic adaptive system to be precise. And these types of systems play by a different set of rules. We can’t design them from the top-down. We can’t map them out like an assem...

20 days ago

Empathy Opportunities for Software Developers

Empathy is essential to effective collaboration. Throughout the course of our day-to-day work, there are many opportunities to use empathy to improve our code quality and collaboration. The trick is knowing what to look for. Here are five d...

a month ago

Unlearning the Empathy Stereotype

The notion that we can step into another person’s experience and use intuition alone to understand them isn’t helpful — it’s hubris.

6 months ago

The Many Layers of Trust

Trust is essential for collaboration[1] because it helps us feel safe taking risks.[2] It motivates us to interact with others instead of isolating ourselves. It builds the bonds that are essential for social interaction. Trust is a driver ...

8 months ago


The writers behind this newsletter.

  • Andrea Goulet
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