Glass Jaw
Eric Dezenhall, Mike Bova, Steven Schlein, Josh Culling, Mark Emerson, Anne Marie Malecha, Jennifer Hirshon, Annie Moore, William Kim, Kaci Donegan, Maya ShackleyA newsletter about defending fragile reputations in an era of instant scandal.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 107 | Subscribers | Read | glassjaw.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Reputation Nation – Abercrombie & Fitch: A Challenging Legacy
Reputation is a fickle beast. A good reputation – with its glimmering images of trustworthiness, values, reliability, authenticity, and integrity – is like a fortress on a hill, visible for all to see, inspiring respect and admiration. Conv...
Dez Reads. On Curiosity and Wonder.
The conclusion of Walter Isaacson’s biography of Leonardo da Vinci (buy it and read it asap) includes 20 lessons we can learn from Leonardo and his life. It is better than any commencement speech or piece of motivational prose I have ever r...
The Bot Battle: Fighting Financial and Reputation Manipulation Campaigns
People are increasingly getting their news and information from online sources like TikTok and Twitter instead of traditional news sources. Given that these platforms are engineered to quickly grab users’ attention through punchy statements...
Dez Reads. Midwestern Gathering Places, Subscription Wins, Birth Control for Rats, Rogue AI, Chatty Pets, and Fashion-Forward Space Travel.
The first time I snuck in the side door of the Village Idiot in Maumee, Ohio, I was probably 18 or 19 years old, and I wasn’t supposed to be there. While I had eaten more than a lifetime’s fill of Idiot pizza by then, it was the first time ...
Authors
The writers behind this newsletter.
Co-founder and Chairman at Dezenhall. Eric is an author, speaker and damage control expert. A pioneer in the field of crisis management, he helped define the crisis discipline and serves as a trusted advisor to business leaders and clients.
Senior Vice President at Dezenhall. Mike is a former cable TV news producer that now serves as a strategic advisor and crisis manager for clients with a specific focus on media relations and communications campaign management.
Partner at Dezenhall. Having spent more than two decades at Dezenhall and nearly two decades on Capitol Hill. He specializes in crisis management, and campaign strategy development for clients across a wide spectrum of industries and issues.
President and Partner at Dezenhall. more
Mark Emerson is a Senior Director at Dezenhall Resources with an expansive background in strategic solutions and digital insights. His experience spans over a decade in customer satisfaction and client relationship management.
Chief Executive Officer and Partner at Dezenhall. An alum of Capitol Hill, serving in the AL, MN and TX delegations. Today she leads the firm's client services, specializing in litigation communication, crisis and reputation management.
Jennifer Hirshon, Vice President at Dezenhall Resources, Ltd., excels in online marketing and communication, ensuring effective brand engagement. She also oversees business operations, including billing, vendor management, and systems management.
Annie Moore is the Senior Director of Digital at Dezenhall Resources, where she specializes in finding modern-day solutions to complex problems for a wide range of clients.
William Kim is a Counselor at Dezenhall Resources, specializing in public affairs and policy issues for a diverse range of clients and subject matters, including national security, critical infrastructure, energy, emerging technologies, and more.
Kaci Donegan is a counselor at Dezenhall Resources where she specializes in public affairs and caters to a varied clientele across multiple subject matters.
Michigan fan, swimming aficionado; great at stress baking.
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