Ignite CX Insights
NICEUnlock the latest trends, insights and tips to transform CX.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 25 | Subscribers | Read | linkedin.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Swing your sword: 5 winning points from AI’s game-changing playbook
With football season kicking off, the air buzzes with excitement. In the business world, there’s a similar fanbase ready to cheer on a customer service revolution—with artificial intelligence (AI) transforming the playing field of customer ...
Back to the Future: Harness the AI lightning to outrace the CX clock
Hold onto your hoverboards, CX enthusiasts! While Doc Brown needed 1.21 gigawatts to blast through time in “Back to the Future,” today's brands are catapulting into the future of customer experience without breaking the laws of physics—or t...
3 proven ways to turn customer feedback into business success
Isaac Newton famously remarked, “If I have seen further it is by standing on the shoulders of giants.” This profound insight applies not just to scientific discovery, but to success in nearly every industry. True breakthroughs often come fr...
Right-size contact center operations using the Goldilocks WFM strategy
Much like the quest for the perfect porridge, chair and bed in the “Goldilocks and the Three Bears” fairy tale, the search for the right workforce management (WFM) solution is about finding the ideal fit. Contact centers require a solution ...
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Frequently Asked Questions
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