Jen Burton, CX Consulting
Jen BurtonI'm into customer support leadership and operations.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 7 | Subscribers | Read | burtonjen.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
No talented a**holes
We’ve all encountered the super smart and talented jerk: the person who makes collaboration and getting things done nearly impossible. When hiring (and even when interviewing for new roles myself), I keep an eye out for those personalities ...
The Culture of Yes: Building Win-Win-Win Scenarios in Work and Customer Relationships
> The first time I encountered the concept of a radical “yes” was back in high school when a book called F**k Yes was published. I can’t remember the content, but I was so titillated by the title that I bought it and carried it around proud...
Let go of the battles
Stop Picking Your Battles
How to apply the five whys to reform your belief systems and patterns at work
When I first learned about the concept of the “5 Whys” for root cause analysis (RCA) I put it into action not with a procedural failure or bug but, instead, with interpersonal issues. Both myself and the person with whom I went through the ...
Authors
The writers behind this newsletter.
Customer Support and Operations executive with strong experience in building and scaling teams for growth stage companies. Team building, operations and tech stack, strategy and senior leader team member.
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