Lucia's Substack
Lucia FranzeseMy personal Substack
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 41 | Founded | 10 months ago | Last Issue | 20 days ago |
| Active | |||||
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luciafranzese.substack.comLatest Issues
The Missing Layer of Product
There was a time when withdrawing cash meant standing in line at a bank. Booking a flight meant visiting a travel agency. Looking up your insurance policy meant calling an agent. Over the past thirty years, we, as customers, have steadily b...
How I Learned That Writing the Prompt Was Only Half the Job
I recently built a customer-facing voice agent for a lending marketplace company. One of the things I learned was that writing the prompt was only half the job. The other half was figuring out how to break it. I got the happy path up and ru...
AI Customer Support Is Converging. AI Sales Is Fragmenting.
I’ve recently found myself checking out AI companies across both customer support and sales. Unsurprisingly, they both have very competitive landscapes (who knew AI was having a moment?). But what stood out was that they appear to be evolvi...
AI 1.0 (The Replacement Era) versus AI 2.0 (The Reinvention Era)
When cars were first being invented, they were initially thought of as horseless carriages. The engineers of those days would retrofit horse-drawn carriages with a motor. Early versions had high seats, thin carriage wheels and a central til...
Credit Unions Illustrative Case Study
This is the third and final case in the series.
The first two shared a common structure: an operation built around the cost of human attention, failing at the moments it most needed to hold. A lender whose funnel couldn’t keep up with volu...
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| Subscribers | Engagement | 63 | Monthly Web Visits | ||
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| Accepts Sponsors | Estimated Cost per Ad | ||||
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