CaCube
Nicolas De KouchkovskyI am an industry analyst covering the customer service, contact center, SalesTech, AI, and CX markets, sharing insights and trends.
| Platform |  | Pricing | Only free issues | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 175 | Subscribers | Read | cacubeconsulting.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Decoding Genesys results and what they reveal about contact center growth
Three months ago, Tod Famous challenged us to reconcile Genesys Cloud ARR growing nearly 35% year over year with a cloud contact center market growth rate of 12%.
Learnings from the 8th edition of the CX landscape
high-resolution pdf (latest version)
Salesforce is acquiring Qualified
Salesforce is acquiring Qualified.
The essential building blocks of a B2C sales system
In part one, we explored why modernizing sales operations has become a top priority for B2C businesses. This second segment focuses on the foundational building blocks that enable varied sales motions and buyer journeys.
Authors
The writers behind this newsletter.
CMO, market developer, GTM expert, and advisor; helping B2B software companies grow. All things customer experience/engagement. Postings are my own.
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