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Operations Reflections


Top-of-mind thoughts on what's unfolding in Operations today

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Latest Issues

Recent posts by this newsletter. Browse the email archive.

The dawning of the $1 trillion e-commerce market: meeting delivery expectations and staying profitable

You’d think consumer demand would be hitting the pause button. But retail e-commerce sales remain strong despite 8 percent inflation and concerns that a recession may be in the offing. Indeed, US e-commerce sales have topped $1 trillion for...

a month ago

Four operations use cases that are ripe for generative AI

Generative AI, as exemplified by tools such as ChatGPT, has garnered considerable attention due to its ability to engage in human-like conversations spanning an extensive range of topics. This edition of Operations Reflections delves into h...

2 months ago

Looking ahead post-Davos: complex problems, renewed energy for change

One month after the World Economic Forum annual meeting in Davos, Switzerland, we’ve all settled back into work and routine. But the issues discussed at the event—and the important questions raised—remain, and the need for action is more pr...

3 months ago

The global operations reset: it’s time to focus on holistic value

The global operations environment is starkly different today than it was even a year ago, and not just due to the effects of the COVID-19 pandemic. Long-term challenges have arrived, and existing challenges have been accelerated by one cris...

4 months ago


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