Peter’s Customer Experience Blog
Peter van DijkHere, I share my insights, stories, and practical tools on Customer Experience (CX) to help you navigate what really works in creating exceptional customer experiences that drive business success.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 3 | Subscribers | Read | petervandijk.substack.com |
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How Employee Experience (EX) drives CX
Before I dive into all CX has to offer, I want to share with you my thoughts of the two most important aspects that precede CX: Employee Experience (EX) and Service Quality. This matters, because the foundation of the service chain needs to...
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