Scaling Customer Success
Janine SneedWhat I've Learned about leading Customer Success
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 18 | Subscribers | Read | janinesneed.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
# 16 | What Dubai Chocolate and AI Agents have in common
Dubai Chocolate, a scrumptious, viral style of chocolate famous for it’s rich, outer shell and yummy, pistachio, creamy filling.
#15 | The Technical CSM
Bain published an article a few months ago on Why Software companies are failing at Customer Success. I believe the research has merit so let’s dive in.
The Essential Skills of CS Leader
Last week, one of our CSM Market Leaders asked me for a job description with key skills for a CS Leader. Here are my thoughts applying to CS Leaders: execs and non-execs.
#13 | How CSMs evolve with Generative AI
I’ve read a few fear mongering blogs recently about jobs being totally wiped out, including CSM, because of Gen AI. These articles aren’t productive. I believe roles will evolve due to Gen AI and many manual, mundane tasks will be automate...
Authors
The writers behind this newsletter.
Obsessed about Customer Success and PS | Boy Mom | Mountains | Running | Just be better than yesterday
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