Scaling Customer Success
Janine SneedWhat I've Learned about leading Customer Success
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 16 | Subscribers | Read | janinesneed.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
The Essential Skills of CS Leader
Last week, one of our CSM Market Leaders asked me for a job description with key skills for a CS Leader. Here are my thoughts applying to CS Leaders: execs and non-execs.
#13 | How CSMs evolve with Generative AI
I’ve read a few fear mongering blogs recently about jobs being totally wiped out, including CSM, because of Gen AI. These articles aren’t productive. I believe roles will evolve due to Gen AI and many manual, mundane tasks will be automate...
#12 | 2024 Customer Success Predictions
It’s time once again for my 2024 Customer Success Predictions. My one word for 2024 is “scale”. Customer Success Leaders will leverage technology, including AI and automation, as well as the channel to achieve greater economies of scale.
#11 | My thoughts on Customer Success and Generative AI
I’ve been thinking a lot about the most practical and pragmatic uses of Generative AI for Customer Success. Some of the most readily available use cases for Generative AI are for people that work in the following areas:
Authors
The writers behind this newsletter.
Obsessed about Customer Success and PS | Boy Mom | Mountains | Running | Just be better than yesterday
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