OPO Insights
Sean Jordan, RPGA weekly publication for organ procurement professionals, written by Sean J. Jordan The Research & Planning Group (RPG)
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 15 | Subscribers | Read | opoinsights.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
How to Deal With Hospital Hostility in Donation Cases
I have two high schoolers and a middle schooler in the house right now, and every day is a new adventure of discovering whether everyone’s going to get along for the entire day or if somebody is going to decide they can’t take it anymore an...
The Seven Questions You Ought to Be Asking Your Hospital Partners
A little over 20 years ago, a consultant from Bain & Company named Fred Reichheld wrote an article for the Harvard Business Review titled “The One Number You Need to Grow.” In this article, Reichheld introduced the Net Promoter Score, a loy...
How to Keep Your Hospital Partners From Falling Into a Service Gap
About 25 years ago, I was a McDonald’s manager working at a location that I helped transform from being the worst in town to the unquestioned best. I can’t take all the credit - it was a team effort! - but what I can say is that even as a g...
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