ServiceNow's The Lead Line
ServiceNowTech and strategy insights for business leaders
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 49 | Subscribers | Read | linkedin.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
How to C-3P...Oh, we mean: How to “protocol droid” your customer service
Consider a certain protocol droid (rhymes with “see tree pea, yo”) from a popular cinematic sci-fi franchise. He is AI-enabled assistance personified, translating languages and working to connect people. There’s no reason AI-driven customer...
Who’s the AI-est of them all? We call them Pacesetters
The data is in and it’s official—the companies getting AI right are in a class of their own. But even these AI Pacesetters are just a few feet out of the starting gate. In this issue of The Lead Line, Bill McDermott reveals our inaugural ...
How to human in the age of AI
AI gets a lot of ink these days, but the real headline is that now is a wonderful time to be a human. Why? Because we are a uniquely creative species. We adapt and thrive. So, if you’re thinking of the future (and, really, who doesn’t?), ta...
This one will make your HR(t) beat faster
We’re dedicating this edition of The Lead Line to all things HR. Because y’all have had an unpredictable few years, amirite? First, there was Covid and remote work and a new emphasis on employee well-being, and now you have to deal with AI ...
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