The Experience Stack
Jon HarrisBuilding smarter contact centers, one product decision at a time
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 25 | Subscribers | Read | theexperiencestack.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Vendor Lock-In: Risk or Reality?
Every vendor assures you that you’re free to leave whenever you want.
The Hidden Cost of Shadow Systems
In many organizations, especially those with legacy systems or fragmented platforms, a quiet phenomenon creeps in: shadow systems.
Single Source of Truth: What It Is and Why It Matters
In the world of digital experience, few phrases get tossed around as frequently, and as vaguely as “Single Source of Truth.” It’s a rallying cry for teams seeking clarity, a promise from vendors, and a goal in every digital transformation i...
The Duct Tape Dilemma: When Systems Get Stuck Together
> "We just need it to work right now."
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