The Operator
LarryBenz"Operational truth from the floor of a healthcare platform — where culture, capital, and leadership collide."
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 158 | Subscribers | Read | benzoperator.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Scale — The Thing You Can’t Put in a Playbook, Part II
(Part I established why the economics of scale were always misapplied to healthcare. This is the operational argument: what can’t be scaled, how “scale” becomes the excuse, and what to measure instead.)
Healthcare Concepts That Look Great and Still Don't Fix Anything Scale — The Pin Factory Problem, Part I
Note: We've spent several episodes on metrics that look great and still don't fix anything. Turns out the same problem lives upstream — in the concepts we treat as settled that aren't.
Why Healthcare Platform Business Models Go Awry
Editor’s note: This is the updated and expanded Part II, originally published in the All Things #PhysicalTherapy newsletter and in a longer academic-format version on Medium. For The Operator, I’ve broadened the examples from PT-specific to...
The Five Dysfunctions That Keep Killing the Same Platforms
Larry Benz breaks down a hard truth: most healthcare platform failures aren’t about private equity—they’re about poor operational decisions.
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Authors
The writers behind this newsletter.
Physical Therapist, Founder of Confluent Health, a Private Practice or Private #PhysicalTherapy Practices, Executive Program in Private Practice Evidence in Motion
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