Understand Customers
FrancisWeekly bite-sized insights on understanding customers when building tech products.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 14 | Subscribers | Read | understandcustomers.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
The messy practice of feature request boards: from vote piles to insights
Feature request boards sound great in theory:
Your users aren’t therapist. Stop making them diagnose your product.
You’re not getting bad answers.
No one read your customer research
Let’s be honest. Nobody reads your 28-page customer research.
Stop Listening to Your Customers (Be Curious Instead)
Forget what customers say they want.
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Authors
The writers behind this newsletter.
Hi! I’m Francis. Product guy, founder, and chauffeur to Phoebe Buffay (my sassy Dachshund). Based in Montreal, Canada. \ud83c\udde8\ud83c\udde6
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