Value Vault: CX Edition
Sneha IyerExploring how customer value gets built ā from pre-sale to post-sale and everything in between.
| Platform |  | Pricing | Only free issues | Publishes | Daily |
|---|---|---|---|---|---|
| Issues | 2 | Subscribers | Read | valuevaultcx.substack.com |
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The Value Delusion: Why Teams Keep Talking Past Each Other About Customer Value
š Hey, I'm Sneha. If you are new here ā welcome to Value Vault: CX Edition. And guess what? I am new here too. Let's figure this out together.
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This is Value Vault: CX Edition.
Authors
The writers behind this newsletter.
Hi, Iām Sneha. I lead teams across Sales and CS, working at the intersection of analytics, customer success, and strategy ā focused on understanding what customer value really means, and how to deliver and measure it across the customer journey.
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