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XM Monthly


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Latest Issues

Recent posts by this newsletter. Browse the email archive.

Get Ready for X4 2024

X4: The Experience Management Summit is coming to Salt Lake City, May 1-3, and will bring together more than 10,000 C-suite executives, and industry leaders in frontline, digital, and customer care professionals to hear from some of the wor...

a month ago

The Real Cost of Bad Customer Experiences

Globally, organizations will put $3.7 trillion at risk in 2024 due to bad customer experiences – an increase of approximately $600 billion (19%) compared to projections from last year, according to new research from Qualtrics XM Institute. ...

3 months ago

Customer Success Stories of 2023

As we reflect on 2023 and look ahead to 2024, we are energized by our customers who are using the Qualtrics XM platform to improve their business operations and elevate their customer experience journeys in unique ways. Across industries, o...

4 months ago

Consumer Experience Trends for 2024

In an increasingly digitized, automated world, this year’s Consumer Experience Trends Report is a timely reminder to organizations to not lose sight of what matters most — creating genuine, human connections with customers.

5 months ago


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  • Qualtrics
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