Zendesk Insights
ZendeskThe go-to resource for leaders shaping the future of AI-powered customer and employee service.
| Platform |  | Pricing | Only free issues | Publishes | Monthly |
|---|---|---|---|---|---|
| Issues | 15 | Subscribers | Read | linkedin.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Zendesk’s leadership joins the conversation
We’re almost in March, and it’s already clear there will be no slowing down in the tech world this year. So it’s time to cut to the chase.
Bring your A(I) game in 2026
Do you know what total AI transformation looks like? We do. And so do 20,000 of our customers. We’re not talking about automating a few steps here and there. Transforming your entire service mindset is a serious level up, but this is the ye...
What resolution looks like in 2026
This time of year, “resolution” usually means the kind of promises we make to ourselves: Eat healthier, work out more, drink less. But in service, resolution means something else entirely: People getting their issues fully solved, without f...
The top CX trends for 2026 are here
From AI-powered intelligence that understands context to the knowledge systems that keep teams aligned through the busiest seasons, the future of service is taking shape right now.
Authors
The writers behind this newsletter.
Frequently Asked Questions
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You can find recent issues that have been published by Zendesk Insights on Reletter by scrolling up to where it says Latest Issues. Tap on the link for any of the most recent emails or hit More Issues to see older ones.
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