Zero Queue
ClayThe Ultimate Customer Experience Guide for CX professionals. A publication and community that gives more visibility into success roadmaps of support professionals, leaders, and entrepreneurs.
| Platform |  | Pricing | Freemium | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 98 | Founded | 4 years ago | Last Issue | 20 days ago |
| Active | |||||
Read this Newsletter
zeroqueue.substack.comLatest Issues
Why 2026 Is the Year Customer Expectations Outran Customer Experience
I’ve sat through a lot of quarterly business reviews where someone puts up a slide showing the CX budget going up and to the right, nods around the room, meeting adjourned. Nobody asks the harder question: is any of this money actually reac...
The Bot Doesn't Need to Sound Human
I sat through a vendor demo a while back where the rep, mid-pitch, said the quiet part out loud: “Customers won’t even know it’s not a person.”
I sat through a vendor demo a while back where the rep, mid-pitch, said the quiet part out loud...
My Team Isn't Getting Smaller, they're reaching further.
I’ve been waiting for this data for two years.
Not because I doubted what I was seeing on my own team. Because I was tired of being the only one saying it out loud.
Zero Queue is a reader-supported publication. To receive new posts and su...
I Hired for Ticket Volume. Now I'm Rebuilding for Judgment.
Three years ago, I walked into a performance review with one of my team leads and we chatted about one of their best support agents. Numbers don’t lie. She was hitting 8 tickets per hour. Quality scores in the 90s. Absence rate solid. By ev...
Your Zendesk tickets can create themselves now
If you’re still creating Zendesk tickets manually after every support call, there’s a better way.
Aircall’s AI Actions automatically creates and updates Zendesk tickets during or immediately after a call — no post-call admin, no dropped co...
Key Facts
Audience Metrics
Subscribers, engagement, traffic and sponsorship for Zero Queue.
| Subscribers | Engagement | 67 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
Explore More
Authors
The writers behind this newsletter.
Part time ball knower and sickly Mariners fan | Senior Director of Support @ Cerbo | Spokane | Boise State Alumni |
Frequently Asked Questions
How can I access the email archive for Zero Queue?
You can find recent issues that have been published by Zero Queue on Reletter by scrolling up to where it says Latest Issues. Tap on the link for any of the most recent emails or hit More Issues to see older ones.
How many subscribers does Zero Queue have?
To see how many people subscribe to Zero Queue, simply upgrade your Reletter account. We provide readership numbers and lots of other stats for this newsletter so you can decide if it's worth reaching out to.
How can I advertise in Zero Queue?
Newsletter advertising can be extremely effective when it's done right. Before you pitch Zero Queue as a potential sponsor or partner, make sure that you've done your research and checked its newsletter stats with Reletter.
Then, personalize one of our winning pitching templates and send it to the right person using the contact info provided.
How much does it cost to sponsor a publication like Zero Queue?
Newsletter ad rates (or CPM) vary depending on many factors, including industry, number of subscribers, open rate, ad placement and more.
To find out how much an ad will cost, contact Zero Queue using the contact information provided and ask for a copy of their media kit.
How can I find newsletters related to Zero Queue?
Scroll up to where it says Related Newsletters to see other publications like Zero Queue. You can also search our email newsletter directory to discover other newsletters that cover the topics you're interested in.
How do I contact Zero Queue?
Reletter provides this newsletter's website URL above, where you will often find their contact information. We also provide links to associated social media accounts and pitching templates so you can reach out fast.