AI Nexus - by Bjorn Austraat
Bjorn AustraatAll things Applied AI - teaming, communication, enterprise politics, models, shiny and non-shiny objects
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 31 | Founded | 2 years ago | Last Issue | 19 days ago |
| Active | |||||
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bjornaustraat.substack.comLatest Issues
Patent news: "Cognitive Antivirus" for voice and chat
Let’s be honest…most of us don’t love to call into contact centers. At that point, we have probably exhausted all the “self-service” automation options and really need to talk to a human.
But there is one group of callers who LOVE contact...
The Diamond-Shaped Workforce Is Here. Now what?
Seven years ago, I posted a little drawing on LinkedIn. Two triangles, side by side. The one on the left was the workforce most professional services firms had organized themselves around for decades: a wide base of junior associates, a nar...
LLMs are amazing - but there's still a lot they don't understand
Is it better to walk or drive to the car wash if you want to get your car washed?
Obvious, right?
Not always!
I asked one of the (currently) most advanced foundation models - Opus 4.6 - a simple question:
”The car wash is 200 feet away...
What a Contact Center Parking Lot Taught Me About AI
Here’s one valuable lesson about AI implementations I learned 20 years ago in a sweltering contact center parking lot 45 miles outside Atlanta, Georgia.
You can read a lot about a call center’s inner workings from its parking lot. If you s...
Bot or no bot? Try this creative approach to unmask them in a single step
If there was a (malicious) bot on the other end of a chat conversation, how could you quickly diagnose its presence?
I used a variant of an old optical illusion called the Blivet or The Impossible Fork to find out.
Step 1:
Use a trie...
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Decades of hands-on AI and ML experience at enterprise scale | IBM Watson - Wells Fargo - Truist | AI Innovator of the Year | C-Suite and Board Advisor CEO and Founder of Kinetic Cognition - www.kineticcognition.com
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