Blake's Customer Connection
Blake MorganI teach you how to win with customer experience
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 138 | Founded | 2 years ago | Last Issue | 6 days ago |
| Active | |||||
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blakemorgan.substack.comLatest Issues
AI Digital Workers Are Getting Job Descriptions
This podcast is sponsored by Salesforce
One of the most interesting ideas emerging from Salesforce Connections isn’t just AI agents—it’s what happens when multiple AI agents begin working together.
This week on The Modern Customer Podcast...
How Salesforce Is Bringing AI Agents Into Marketing
This podcast is sponsored by Salesforce
Organizations are moving beyond AI experimentation and beginning to deploy agents that can engage customers, generate pipeline, and work alongside marketers to drive growth.
The results are already...
Airline Customer Satisfaction Improving, ACSI Data Show
Airlines operate in one of the most complex customer experience environments in the world. From booking a flight to arriving at a destination, every touchpoint shapes customer perceptions—and new ACSI research shows satisfaction is moving i...
Future-Proof: Transform Your Business with AI or Get Left Behind
Organizations are embracing AI faster than ever before, and many leaders are discovering that successful transformation depends just as much on people and culture as it does on technology.
This week on The Modern Customer Podcast, Dr. Mich...
Experience Is Everything: The CX Strategy Gap Behind AI Adoption
As organizations accelerate AI adoption across customer experience, many leaders are realizing that technology alone cannot fix gaps in strategy, alignment, and execution.
In this episode of The Modern Customer Podcast, customer experience...
Audience Metrics
Subscribers, engagement, traffic and sponsorship for Blake's Customer Connection.
| Subscribers | Engagement | 72 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
Blake Morgan was called The Queen of Customer Experience by Meta. She's the author of three books on customer experience. She's the host of The Modern Customer Podcast, and is happily married, with two amazing kids.
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