Blake's Customer Connection
Blake MorganI teach you how to win with customer experience
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 136 | Founded | 2 years ago | Last Issue | 8 days ago |
| Active | |||||
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blakemorgan.substack.comLatest Issues
Airline Customer Satisfaction Improving, ACSI Data Show
Airlines operate in one of the most complex customer experience environments in the world. From booking a flight to arriving at a destination, every touchpoint shapes customer perceptions—and new ACSI research shows satisfaction is moving i...
Future-Proof: Transform Your Business with AI or Get Left Behind
Organizations are embracing AI faster than ever before, and many leaders are discovering that successful transformation depends just as much on people and culture as it does on technology.
This week on The Modern Customer Podcast, Dr. Mich...
Experience Is Everything: The CX Strategy Gap Behind AI Adoption
As organizations accelerate AI adoption across customer experience, many leaders are realizing that technology alone cannot fix gaps in strategy, alignment, and execution.
In this episode of The Modern Customer Podcast, customer experience...
American Express on AI-Powered Personalization at Scale
American Express is responding to rising customer expectations with AI-powered personalization designed to make support faster, more relevant, and more seamless across every interaction.
As customers increasingly expect experiences tailore...
Build a Brand Like Trader Joe’s: Why Human Interaction Still Drives Customer Loyalty
Retail is evolving with increased automation, including self-checkout, digital tools, and fewer in-person interactions. But customer experience is still shaped by what happens in the store.
Trader Joe’s has built a loyal customer base thro...
Audience Metrics
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| Subscribers | Engagement | 72 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
Blake Morgan was called The Queen of Customer Experience by Meta. She's the author of three books on customer experience. She's the host of The Modern Customer Podcast, and is happily married, with two amazing kids.
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