Blake's Customer Connection
Blake MorganI teach you how to win with customer experience
| Platform |  | Pricing | Freemium |
|---|---|---|---|
| Publishes | Twice weekly | Issues | 67 |
| Subscribers | Read | blakemorgan.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
How Coveo’s AI Helps Leading Organizations Personalize at Scale
A strong AI strategy starts with trusted, relevant data—without it, AI risks automating without understanding. Yet, many businesses still use AI that delivers generic answers, lacks context, and frustrates users.
Building A Customer-Centric Culture Through Operations At T-Mobile
What does it take to scale customer-centric culture across an entire company? In this episode of The Modern Customer Podcast, Kimberly Wyman, VP of Customer Support at T-Mobile for Business, shares how T-Mobile empowers employees, streamlin...
Building a Service Culture: Practical Strategies for Customer Experience Success
Many leaders want to improve customer experience, but they struggle to find the time, resources, or strategies that make a real impact. The best organizations don’t rely on one-time initiatives or complex programs—they build customer-focuse...
Proactive Strategies for Customer Success: Personalization, Relationships, and AI
Customer success is a proactive strategy designed to help clients reach their goals while strengthening long-term partnerships. Especially in SaaS, it’s about going beyond problem-solving and taking a consultative approach to create meaning...
Authors
The writers behind this newsletter.
Blake Morgan was called The Queen of Customer Experience by Meta. She's the author of three books on customer experience. She's the host of The Modern Customer Podcast, and is happily married, with two amazing kids.
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