Blake's Customer Connection
Blake MorganI teach you how to win with customer experience
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 101 | Subscribers | Read | blakemorgan.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Leveraging Everyday AI to Transform the Customer Relationship
Too many companies rush to deploy AI as a cost-cutting shortcut, rolling out half-baked chatbots that frustrate customers more than they help. This creates weaker relationships and sacrifices long-term trust for short-term gains.
How Emotional Connection Powers Luxury In Customer Experience
Great luxury brands compete on more than quality — they win on the moments customers remember most.
Therabody’s Transformation Into a Customer-First Brand
Therabody transformed into a customer-first brand by using feedback as the foundation for bold, strategic change.
How Aflac Balances AI and Empathy to Drive CX ROI
This week on The Modern Customer Podcast, I’m joined by Keith Farley, SVP of Individual Voluntary Benefits and Head of Customer Care Centers at Aflac. We explore why today’s leaders must treat customer experience as a growth strategy, direc...
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Authors
The writers behind this newsletter.
Blake Morgan was called The Queen of Customer Experience by Meta. She's the author of three books on customer experience. She's the host of The Modern Customer Podcast, and is happily married, with two amazing kids.
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