Blake's Customer Connection
Blake MorganI teach you how to win with customer experience
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 126 | Subscribers | Read | blakemorgan.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
The Transformation Economy: Why Customer Outcomes Matter More Than Ever
Customer experience is shifting—from memorable interactions to driving customer outcomes. Companies that succeed will increasingly be those that help customers achieve their goals.
Vanguard’s Client-First Approach to Building Trust at Scale
At Vanguard, delivering a consistent and trusted client experience is tied to a simple principle: every investment is centered on client needs. This focus guides how the firm serves tens of millions of investors globally across investment, ...
The CX Strategy Behind Bimbo Bakeries’ 12,000 Delivery Routes
At Bimbo Bakeries USA, customer experience is closely tied to one goal: making products available when and where shoppers want them.
Unifying the Contact Center: Salesforce’s Agentic AI Vision for Customer Service
Contact centers have long relied on separate systems to manage customer data, service channels, and automation. That model is beginning to shift.
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Authors
The writers behind this newsletter.
Blake Morgan was called The Queen of Customer Experience by Meta. She's the author of three books on customer experience. She's the host of The Modern Customer Podcast, and is happily married, with two amazing kids.
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