Blake's Customer Connection
Blake MorganI teach you how to win with customer experience
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 148 | Founded | 2 years ago | Last Issue | 4 days ago |
| Active | |||||
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blakemorgan.substack.comLatest Issues
New York Life Is Turning Customer Feedback Into a Decision Engine
For a Fortune 100 company with more than 180 years of history, transformation requires more than adopting new technology. New York Life is rethinking how customer insights move through the organization—and how quickly they turn into action....
The Next Generation of CX: AI at Scale, Human Connection, and Growth
AI is changing the future of customer experience, but the biggest opportunities come from combining intelligent automation with the human connections customers value most.
Join me and Susan Ganeshan, CMO at Emplifi, for a two-part webinar...
How Alaska Airlines Is Transforming the Customer Journey With AI
Alaska Airlines is showing what CX transformation looks like when technology, operational execution, and human care move together.
In this episode of The Modern Customer Podcast, Charu Jain, Senior Vice President of Merchandising and Innov...
How FedEx Uses AI to Deliver Visibility, Control, and Peace of Mind
FedEx moves 18 million packages every day, but customers shouldn’t have to feel the complexity behind any of them.
With AI and two petabytes of daily data, FedEx can anticipate potential problems and give customers what matters most: great...
Virgin Atlantic Launches the First Airline App in ChatGPT
Virgin Atlantic is the first airline in the world to launch an app within ChatGPT, giving travelers a new way to explore destinations and travel options through AI-powered search.
In this episode of The Modern Customer Podcast, Chief Custo...
Audience Metrics
Subscribers, engagement, traffic and sponsorship for Blake's Customer Connection.
| Subscribers | Engagement | 73 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
Blake Morgan was called The Queen of Customer Experience by Meta. She's the author of three books on customer experience. She's the host of The Modern Customer Podcast, and is happily married, with two amazing kids.
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