Blake's Customer Connection
Blake MorganI teach you how to win with customer experience
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 157 | Founded | 3 years ago | Last Issue | 4 days ago |
| Active | |||||
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blakemorgan.substack.comLatest Issues
Closing The Gap Between Marketing and CX with Katie Martell
Marketing makes the promise. What happens when the customer experience can’t deliver?
This week on The Modern Customer Podcast, I’m joined by Katie Martell, a marketing strategist, speaker, MC and self-described rabble-rouser known for bri...
Mastering the Basics of CX, from Luxury Watches to Lighting
From training luxury watch sales teams to helping customers with lighting, Andrea Felixon has built her CX career around getting the basics right. That starts with employees who know their products and understand how to make customers feel...
Driving 30% Growth With CX At Breeze Airways
Breeze Airways made the 2026 TIME100 Most Influential Companies list. With more than 300 year-round and seasonal routes connecting 91 cities across the United States, Mexico, Central America, and the Caribbean, how does it keep guest experi...
Must Love Dogs: The Coolest CX Case Study You Haven’t Heard Yet
What can dog daycare teach you about customer experience? Dogtopia connects employee training, personal relationships, and technology to measurable results. Its reported 90 Net Promoter Score and AI booking results make this a compelling ex...
How AI Connects Customer Feedback to Business Metrics
According to unitQ research, customers identify 50% of product issues before internal teams do. Their feedback often remains scattered across support tickets, reviews, social media, and chatbots, delaying the company’s response.
In this ep...
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| Subscribers | Engagement | 72 | Monthly Web Visits | ||
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Authors
The writers behind this newsletter.
Blake Morgan was called The Queen of Customer Experience by Meta. She's the author of three books on customer experience. She's the host of The Modern Customer Podcast, and is happily married, with two amazing kids.
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