Blake's Customer Connection
Blake MorganI teach you how to win with customer experience
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 151 | Founded | 2 years ago | Last Issue | 7 days ago |
| Active | |||||
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blakemorgan.substack.comLatest Issues
How Canva Connects AI Innovation to Customer Success
Canva has seen approximately 40 billion instances of AI usage across its platform. At that scale, the CX challenge is not simply adding more capabilities. It is making sure customers can easily discover, understand, and use them.
In this e...
How AI Speeds Up Support and Empowers Service Teams
Super Dispatch’s customer-facing teams handle 120,000 support tickets a year. For truck drivers on the road, those questions don’t always arrive during business hours. To help support that volume, Super Dispatch is using AI to extend suppor...
American Airlines Is Using AI Across the Customer Journey
American Airlines is leveraging AI across the travel journey, finding new ways the technology could make travel easier for customers.
This week on The Modern Customer Podcast, Heather Garboden, American Airlines’ Senior Vice President and...
New York Life Is Turning Customer Feedback Into a Decision Engine
For a Fortune 100 company with more than 180 years of history, transformation requires more than adopting new technology. New York Life is rethinking how customer insights move through the organization—and how quickly they turn into action....
The Next Generation of CX: AI at Scale, Human Connection, and Growth
AI is changing the future of customer experience, but the biggest opportunities come from combining intelligent automation with the human connections customers value most.
Join me and Susan Ganeshan, CMO at Emplifi, for a two-part webinar...
Audience Metrics
Subscribers, engagement, traffic and sponsorship for Blake's Customer Connection.
| Subscribers | Engagement | 73 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
Blake Morgan was called The Queen of Customer Experience by Meta. She's the author of three books on customer experience. She's the host of The Modern Customer Podcast, and is happily married, with two amazing kids.
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