Blake's Customer Connection
Blake MorganI teach you how to win with customer experience
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 144 | Founded | 2 years ago | Last Issue | 6 days ago |
| Active | |||||
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blakemorgan.substack.comLatest Issues
Virgin Atlantic Launches the First Airline App in ChatGPT
Virgin Atlantic is the first airline in the world to launch an app within ChatGPT, giving travelers a new way to explore destinations and travel options through AI-powered search.
In this episode of The Modern Customer Podcast, Chief Custo...
How End-to-End Testing Builds Better AI Customer Experiences
A strong AI model cannot deliver a great customer experience when the systems supporting it fail.
Outdated knowledge, disconnected workflows, and dropped handoffs can quickly create friction. Companies must validate the entire customer jou...
How TIAA Is Using AI to Personalize the Future of Retirement
AI could bring retirement planning closer to what it should be: personal, flexible, and built around each person’s goals.
In this episode of The Modern Customer Podcast, Jessica Austin Barker, Chief Digital Officer and Client Experience Of...
Deflection Is Dead: Why Customer Engagement Is the New Goal
This episode is sponsored by Amazon Web Services.
For many organizations, AI has been focused on resolving customer requests as quickly as possible. But what if that’s the wrong goal?
In this week’s episode of The Modern Customer, recorde...
How to Do More With Less: Future-Proofing Work in an AI-Driven Economy
Watching AI automate work that once required thousands of designers, marketers, and copywriters forced Sharon Gai to rethink one fundamental question: What creates value when AI can do more of the work?
Before generative AI became mainstre...
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| Subscribers | Engagement | 72 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
Blake Morgan was called The Queen of Customer Experience by Meta. She's the author of three books on customer experience. She's the host of The Modern Customer Podcast, and is happily married, with two amazing kids.
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