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Artwork for Blake's Customer Connection

Blake's Customer Connection

Blake Morgan

I teach you how to win with customer experience

Platform
Substack
PricingFreemiumPublishesTwice weekly
Issues52SubscribersRead blakemorgan.substack.com

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Latest Issues

Recent posts by this newsletter. Browse the email archive.

5 Ways Jack in the Box’s Marketing Strategy Enhances Customer Experience

As fast food customers increasingly turn to delivery and engage with brands on social media, Jack in the Box has adapted its marketing strategy to keep up with these shifting preferences. Known for its creative marketing and diverse menu of...

a month ago
1
0

Why Every Customer Interaction Matters—and How AI Makes Them Effortless

Businesses are leveraging artificial intelligence to reimagine how they deliver service and support. Imagine cutting down on customer complaints and freeing up your team to focus on creating experiences that WOW your customers—companies lik...

a month ago
1
0

Personalized Customer Strategy in the Age of AI: A Five-Part Framework for Driving Growth

Many brands today focus on retaining customers through personalized, data-driven experiences. David Edelman, senior lecturer at Harvard Business School and former Chief Marketing Officer of Aetna, offers insights from his new book, “Persona...

a month ago
1
0

How Top Companies Use AI to Transform Every Customer Interaction

The customer journey today is more complex than ever, with multiple touchpoints shaping the overall experience. Whether it’s a website search, an online purchase, or a customer service inquiry, every interaction matters. When these moments ...

a month ago
1
0

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Authors

The writers behind this newsletter.

  • Blake Morgan

    Blake Morgan was called The Queen of Customer Experience by Meta. She's the author of three books on customer experience. She's the host of The Modern Customer Podcast, and is happily married, with two amazing kids.

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