Blake's Customer Connection
Blake MorganI teach you how to win with customer experience
| Platform |  | Pricing | Freemium | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 42 | Subscribers | Read | blakemorgan.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
How AI is Revolutionizing Business Operations and Customer Experience
For businesses, staying competitive today means adopting tools that simplify operations while enhancing the customer experience. AI has become a key player in this transformation, streamlining complex processes and enabling real-time, perso...
Transforming Customer Journeys: Insights from Customer Experience Innovators
Customer journeys are constantly evolving, driven by advancing technologies and shifting customer expectations. Today’s customers expect more than just good service—they want personalized, seamless experiences across every touchpoint, wheth...
Transforming Customer Experience through AI, Omnichannel Automation, and Leadership Innovation
Companies that excel at customer experience are not just improving satisfaction; they are driving business growth, enhancing efficiency, and fostering long-term customer loyalty. Think about how much smoother your operations could run with ...
United Airlines' Guide to Improving Customer Experience Through Technology
United Airlines is transforming its customer experience with advanced tools like AI, mobile apps, and real-time communication. Linda Jojo, EVP and Chief Customer Officer, is leading this transformation by integrating technology with a custo...
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Authors
The writers behind this newsletter.
Blake Morgan was called The Queen of Customer Experience by Meta. She's the author of three books on customer experience. She's the host of The Modern Customer Podcast, and is happily married, with two amazing kids.
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