Blake's Customer Connection
Blake MorganI teach you how to win with customer experience
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 141 | Founded | 2 years ago | Last Issue | 8 days ago |
| Active | |||||
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blakemorgan.substack.comLatest Issues
Deflection Is Dead: Why Customer Engagement Is the New Goal
This episode is sponsored by Amazon Web Services.
For many organizations, AI has been focused on resolving customer requests as quickly as possible. But what if that’s the wrong goal?
In this week’s episode of The Modern Customer, recorde...
How to Do More With Less: Future-Proofing Work in an AI-Driven Economy
Watching AI automate work that once required thousands of designers, marketers, and copywriters forced Sharon Gai to rethink one fundamental question: What creates value when AI can do more of the work?
Before generative AI became mainstre...
The Power of Pull: How Customer Demand Drives Business Growth
Why do some products gain traction while objectively better products never do?
Entrepreneur, author, and Harvard Fellow Rob Snyder spent years trying to answer that question after building a product customers admired—but wouldn’t buy. In t...
AI Digital Workers Are Getting Job Descriptions
This podcast is sponsored by Salesforce
One of the most interesting ideas emerging from Salesforce Connections isn’t just AI agents—it’s what happens when multiple AI agents begin working together.
This week on The Modern Customer Podcast...
How Salesforce Is Bringing AI Agents Into Marketing
This podcast is sponsored by Salesforce
Organizations are moving beyond AI experimentation and beginning to deploy agents that can engage customers, generate pipeline, and work alongside marketers to drive growth.
The results are already...
Audience Metrics
Subscribers, engagement, traffic and sponsorship for Blake's Customer Connection.
| Subscribers | Engagement | 72 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
Blake Morgan was called The Queen of Customer Experience by Meta. She's the author of three books on customer experience. She's the host of The Modern Customer Podcast, and is happily married, with two amazing kids.
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