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Catcher in the Commons

High-fidelity personas drawn from field studies, court records, interviews, and behavioral data — built for product and service design teams who need to understand how people actually behave, not how they say they do.

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Substack
PricingFreemiumPublishesDaily
Issues11Founded3 months agoLast Issue12 days ago
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Latest Issues

The Vacancy Gap

Field notes and case analysis — third in series


Abstract

The two prior studies in this series documented specific, localized patterns consistent with housing supply being withheld from the open market: an insurance relocation ve...

12 days ago

The Empty Storefronts

Field notes and case analysis


Abstract

This case study documents and analyzes a pattern of sustained commercial vacancy observed along historically high-traffic retail corridors in Santa Monica and Pasadena, California, and exam...

12 days ago

The Vendor and the Fifteen Houses

Field notes and case analysis


Abstract

This case study documents and analyzes a residential displacement claim in which the insured — relocated after water intrusion caused structural damage requiring restoration — was routed th...

12 days ago

The Adjuster and the Vendor

A Case Study in Residential Property Insurance Dispute

Abstract

This Substack is reader-supported. To receive new posts and support my work, consider becoming a free or paid subscriber.

This field study documents and analyzes a residenti...

2 months ago
1

Commons Failure

Housing court, 2nd floor, 141 Livingston St. / Papin.

Most user research runs on self-report. This runs on the record.

What people say they’d do under stress, obligation, or temptation is not reliably what they do. Court filings, inspecti...

2 months ago
3
3

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