Catcher in the Commons
High-fidelity personas drawn from field studies, court records, interviews, and behavioral data — built for product and service design teams who need to understand how people actually behave, not how they say they do.
| Platform |  | Pricing | Freemium | Publishes | Daily |
|---|---|---|---|---|---|
| Issues | 8 | Founded | 19 days ago | Last Issue | 6 days ago |
| Active | |||||
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The Adjuster and the Vendor
A Case Study in Residential Property Insurance Dispute
Abstract
This Substack is reader-supported. To receive new posts and support my work, consider becoming a free or paid subscriber.
This field study documents and analyzes a residenti...
Commons Failure
Housing court, 2nd floor, 141 Livingston St. / Papin.
Most user research runs on self-report. This runs on the record.
What people say they’d do under stress, obligation, or temptation is not reliably what they do. Court filings, inspecti...
Persona: Mary
Voucher-holding rental applicant · Massachusetts · denied housing by an unappealable algorithmic score
⚠ Specimen type: invisible gatekeeper. There is no adversarial process here, no judge, no record to contest at the moment of harm. The d...
Persona: Devon
Eviction defendant · Minnesota · named in a complaint generated by automated filing software
⚠ Specimen type: automated volume filer. The harm here originates upstream of any individual landlord’s intent — in software designed to make fili...
Persona: Lin
Homeowner insurance claim · water/fire-suppression damage · second vendor introduced to dispute a documented estimate
Profile Summary
Audience Metrics
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| Subscribers | Engagement | 74 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
Personas from field studies
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