Chronicles of a Facilitator
Craig PlainAmusing, and sometimes informative, tales about working Process Improvement events.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 226 | Last Issue | 11 days ago | Active |
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Storytelling...it's a Great Tool...
It was tough to stay awake during the General Electric Green Belt class. The instructor droned on in a low monotone, and often read the slides verbatim. The lectures were hell.
But on breaks and over lunch, the instructor would regal us wi...
Keeping an Open Mind
The Army Nurse's uniform was wrinkled…badly wrinkled. Her hair was a curly mess and out of regulation. Her pants were not properly bloused. Her appearance alone lowered her credibility. But then she opened the training session to the medics...
Listen to the Voices
There are two voices you must listen to in Quality: The Voice of the Customer and the Voice of the Business. Of course, the customer has their wants and needs, and your goal must be to meet or exceed them. But then there is the Voice of the...
Facilitating by Phone
This is one of those things you just cannot make up…let me start with the backstory…
Some years ago, I took a job with the Air Force Reserves as a Branch Chief for the Process Improvement Division. It was basically a Master Black Role in w...
Ownership Matters
Not many people realize electroshock therapy, or, more properly, electroconvulsive therapy (ECT) is still practiced. It’s gotten a bad rap over the years on TV shows and movies, like One Flew Over the Cuckoo’s Nest. However it can be a valu...
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