Chronicles of a Facilitator
Craig PlainAmusing, and sometimes informative, tales about working Process Improvement events.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 224 | Last Issue | 13 days ago | Active |
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Listen to the Voices
There are two voices you must listen to in Quality: The Voice of the Customer and the Voice of the Business. Of course, the customer has their wants and needs, and your goal must be to meet or exceed them. But then there is the Voice of the...
Facilitating by Phone
This is one of those things you just cannot make up…let me start with the backstory…
Some years ago, I took a job with the Air Force Reserves as a Branch Chief for the Process Improvement Division. It was basically a Master Black Role in w...
Ownership Matters
Not many people realize electroshock therapy, or, more properly, electroconvulsive therapy (ECT) is still practiced. It’s gotten a bad rap over the years on TV shows and movies, like One Flew Over the Cuckoo’s Nest. However it can be a valu...
A Project 27 Years in the Making...
It was the first day of Six Sigma Green Belt training, and I felt like a kid again. I was so excited to have landed the job at GE and immediately signed up for the class. We were finding seats the circular tables around the large conference...
A History of Standardized Part
Not so much a story this week, as a rambling about one of my favorite topics: Standardized Parts. The advent of standardized parts drove the creation of Mass Production which led to using Statistics in Business. This led to the work of Demi...
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