CS & Dados
José do CSNewsletter dedicada a fornecer insights valiosos sobre como o Customer Success e a Análise de Dados podem impulsionar o sucesso das empresas.
| Platform |  | Pricing | Only free issues | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 5 | Founded | 2 years ago | Last Issue | 2 years ago |
| Active | Language |  Portuguese | |||
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csops.substack.comLatest Issues
Análise RFV
Em mercados onde as compras não ocorrem com recorrência mensal, como o setor automotivo, imobiliário ou de turismo, entender e engajar os clientes de maneira eficaz pode ser um grande desafio. Nesses cenários, cada interação com o cliente é...
Net Revenue Retention: Guia Prático para Garantir o Crescimento da Sua Empresa
Se você trabalha com Customer Success ou está envolvido com as finanças de uma empresa, provavelmente já ouviu falar de Net Revenue Retention (NRR). Mas o que essa métrica realmente significa, por que ela é tão importante, e como você pode...
Tech Touch vs High Touch: Qual estratégia é mais eficaz?
Decifrando as Estratégias de Customer Success: Tech Touch e High Touch
No cenário dinâmico do Customer Success (CS), as estratégias Tech Touch e High Touch são abordagens distintas para a gestão de clientes. Tech Touch, com sua automat...
Outputs vs. Outcomes em Customer Success
Definição de Outputs e Outcomes.
A distinção entre outputs e outcomes é fundamental no Customer Success. Embora erroneamente utilizado de forma intercambiável, esses termos representam diferentes aspectos da jornada do cliente e têm im...
O que faz um prossional de Customer Success Ops?
A Importância do CS Ops nas Operações de Customer Success
O profissional de CS Ops desempenha um papel crucial nas operações de Customer Success, assegurando que os processos sejam eficientes e eficazes para o atingimento do sucesso dos...
Audience Metrics
Subscribers, engagement, traffic and sponsorship for CS & Dados.
| Subscribers | Monthly Web Visits | Accepts Sponsors | |||
|---|---|---|---|---|---|
| Estimated Cost per Ad | |||||
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Authors
The writers behind this newsletter.
Profissional de Customer Success com foco em análise dados.
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