Customer Value Led Growth
Markus RentschHelping CSM teams to deliver, grow, and monetize Customer Value | Author @ The Customer Value-Led Growth Newsletter | Join 9.5+ CS Professionals 👇
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 187 | Last Issue | 3 days ago | Active |
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customervalueledgrowth.beehiiv.comLatest Issues
The CSM Metric Mirage
Hi, Markus here. Welcome to a new episode of the Customer-Value-Led-Growth Newsletter.
Most CSMs are still struggling to prove their impact to their company leadership. The reason? They have been taught the wrong version of the job.
That...
Inside the CSM Identity Crisis 1:
Hi, Markus here. Welcome to a new episode of the Customer-Value-Led-Growth Newsletter.
I help CSMs to show their C-suite what they are really capable of. To grow from invisible to irreplaceable with the CSM Operating System.
The first an...
The Most Dangerous Customer
Hi, Markus here. Welcome to a new episode of the Customer-Value-Led-Growth Newsletter.
I help CSMs to show their C-suite what they are really capable of. To grow from invisible to irreplaceable with the CSM Operating System.
The first an...
The Champion Test
You've got a customer contact who attends every meeting. Always picks up your calls. Responds to every single meeting. Tells you how much the team loves your product.
Then the renewal comes up, and they suddenly go quiet. Or worse, they a...
Does CSM have a future?
I don’t know whether it happens out of naivety or on purpose.
If you are reading about AI in CSM, it feels like everything is an opportunity.
That the future is bright with sunshine and rainbows.
Yes, AI is going to enhance CSMs - but...
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| Subscribers | Engagement | 67 | Monthly Web Visits | ||
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