Customers, Etc
Ben McCormackThis newsletter is about customers. It's about other things, too, but it's mostly about customers.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 162 | Founded | 5 years ago | Last Issue | 7 months ago |
| Active | |||||
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customersetc.substack.comLatest Issues
Where I've Been | Customers, Etc.
It’s 9 AM on Veteran’s Day, a US holiday where I have a day off of work, and I haven’t told my family I’m not working today. Glorious.
I was planning to sit down and catch up on some personal admin tasks, but I’ve had in the back of my min...
Optimizing For Queue-Based Performance | Customers, Etc.
I’ve noticed a pattern when talking to people who have worked in customer support at early-stage startups. As someone who runs customer support teams, I’m always interested in connecting with people who have this experience, regardless of h...
When Working the Support Queue, Less is More | Customers, Etc.
If you’ve ever noticed that it takes an entire day to get through 60 tickets but it also takes an entire day to get through 30 tickets, you’ve felt the effects of Parkinson’s Law, that pesky old adage about work, no matter how trivial, taki...
Customer Journey Guide [Download] | Customers, Etc.
Let’s jump right in.
Last month I gave a talk at the Support Driven Expo called Walking Back the Customer Journey. If you’re a reader of this newsletter, you would have been familiar with the content from the talk. The main three themes fr...
Four Outsourcing Mistakes | Customers, Etc.
This post first appeared on the Boldr blog as Outsource Successfully by Avoiding These Four Common Mistakes and is shared here for my Substack subscribers.
Also, the first post of my new newsletter, Ora, Et Cetera, came out recently: Becau...
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Subscribers, engagement, traffic and sponsorship for Customers, Etc.
| Subscribers | Monthly Web Visits | Accepts Sponsors | |||
|---|---|---|---|---|---|
| Estimated Cost per Ad | |||||
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Authors
The writers behind this newsletter.
Systems thinker motivated by solving hard problems and helping people. Support wonk.
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