Customers, Etc
Ben McCormackThis newsletter is about customers. It's about other things, too, but it's mostly about customers.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 161 | Subscribers | Read | customersetc.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Optimizing For Queue-Based Performance | Customers, Etc.
I’ve noticed a pattern when talking to people who have worked in customer support at early-stage startups. As someone who runs customer support teams, I’m always interested in connecting with people who have this experience, regardless of h...
When Working the Support Queue, Less is More | Customers, Etc.
If you’ve ever noticed that it takes an entire day to get through 60 tickets but it also takes an entire day to get through 30 tickets, you’ve felt the effects of Parkinson’s Law, that pesky old adage about work, no matter how trivial, taki...
Customer Journey Guide [Download] | Customers, Etc.
Let’s jump right in.
Four Outsourcing Mistakes | Customers, Etc.
This post first appeared on the Boldr blog as Outsource Successfully by Avoiding These Four Common Mistakes and is shared here for my Substack subscribers.
Authors
The writers behind this newsletter.
Systems thinker motivated by solving hard problems and helping people. Support wonk.
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