CX Stories
John J SillsA newsletter about how to be a more human organisation and make life better for customers
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 55 | Subscribers | Read | cxstories.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
A Shot in the Arm: In Defence of the NHS
For my last CX Story of 2024, I have a choice. Do I write a cathartic rant about Evernote, who I’m currently in the depths of a classically pointless-but-I’m-committed-now-and-won’t-let-it-go complaint? Or about something more positive, a c...
Sorry Seems to be The Hardest Word
> ‘I’m so sorry. This is my fault. It’s nothing to do with the company, it’s on me. I got distracted. I’m sorry for the delay it’s caused you’
Read My Mind (and Save a Fortune)
When you come home from India and spend the next few days throwing up, people presume they know what’s caused it.
CX Agony Uncle: Three Stories on Transparency
When you do what I do – that is, make a big fuss about customer experiences and use social media as a therapist for such issues – you get sent a lot of examples by others.
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Authors
The writers behind this newsletter.
Customer Experience and Creativity. Part-time Writer, Professional Commuter. Fan of Arsenal and alliteration.
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