CX Stories
John J SillsA newsletter about how to be a more human organisation and make life better for customers
| Platform |  | Pricing | Only free issues |
|---|---|---|---|
| Publishes | Weekly | Issues | 59 |
| Subscribers | Read | cxstories.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Simpler, Better, Faster, Colder: How AI is Changing Customer Experience
I didn’t really want to add to the pile of AI articles, not least for fear of our future overlords being able to look back on what things I said about them.
The Curse of Knowledge
It’s fair to say I have quite a ‘complicated’ garden.
Going Above and AirBnBeyond
Every December, me and a few friends go to watch a football match somewhere in Europe. The greatest of these trips was to Marseille, nearly twenty years ago.
The End of the Line
This week on LinkedIn:
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Authors
The writers behind this newsletter.
Customer Experience and Creativity. Part-time Writer, Professional Commuter. Fan of Arsenal and alliteration.
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