CX Stories
John J SillsA newsletter about how to be a more human organisation and make life better for customers
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 41 | Subscribers | Read | cxstories.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
🇩🇰 Everything is Awesome!
When you visit Lego House in Billund, the main thing everybody talks about is the cafe.
🏡 Home and Away - Live Case Study
A few months ago, I wrote a ‘live’ article of 24 hours without water, which people seemed to like. So, I thought I’d do another one. This time, trying to sort out my home insurance…
Nobody Cares About Your Business As Much As You Do
Last week, my good friend John Makin-Shaw sent me something that was too good not to share – and should act as a reminder that nobody cares about your business as much as you do.
🚨 'Why Customers Come Last in Bad-Service Britain' - new report out this week
A slightly different CX Story this week - in fact, not a story at all - sharing an article published in the Financial Times about our new report into the state of the nation for UK customers.
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Authors
The writers behind this newsletter.
Customer Experience and Creativity. Part-time Writer, Professional Commuter. Fan of Arsenal and alliteration.
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