CX Stories
John J SillsA newsletter about how to be a more human organisation and make life better for customers
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 52 | Subscribers | Read | cxstories.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
CX Agony Uncle: Three Stories on Transparency
When you do what I do – that is, make a big fuss about customer experiences and use social media as a therapist for such issues – you get sent a lot of examples by others.
Case Study: In Defence of Centre Parcs
Have you seen the M. Night Shyamalan film, The Village?
No Time to Waste
> ‘Slight problem. The front of the house has fallen off.’
From Five-Star Hotel to Feedback Epidemic
(Before we start, I want to recommend Tom Johnson’s recent Substack on the changing nature - or otherwise - of consumer expectations. Well worth a read)
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Authors
The writers behind this newsletter.
Customer Experience and Creativity. Part-time Writer, Professional Commuter. Fan of Arsenal and alliteration.
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