Experience Matters: Unleashing the Power of CX
Barry PepperExperience Matters: the Power of CX is a dynamic blog dedicated to helping businesses understand and leverage the impact of CX. It offers actionable insights and strategies to create memorable customer interactions, driving loyalty and success.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 22 | Founded | 3 years ago | Last Issue | a year ago |
| Active | |||||
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thepowerofcx.substack.comLatest Issues
When Customer Obsession Goes Wrong
We love to champion customer obsession. It’s a rallying cry across industries, especially in SaaS, tech, and hospitality. Be responsive. Go above and beyond. Make them feel like the only one that matters.
But what happens when customer obs...
The Boy Who Cried Customer Pain: Why CX Needs Data to Be Heard
In customer experience, we often feel the problem before we can prove it.
Maybe it starts with a few agitated emails. A spike in frustrated tones on support calls. A feature that’s technically working—but customers keep stumbling over it....
Unreasonable Moments: Transforming Customer Experience Through Unforgettable Gestures
In today’s competitive business landscape, standing out isn’t just about offering the best product or service—it's about creating unforgettable experiences that resonate deeply with your customers. This is where the concept of Unreasonable...
The Power of Meaningful Conversations in Customer Experience
In the fast-paced world of customer support, it’s easy to get caught up in metrics like the number of tickets closed or the speed of first responses. However, focusing solely on these quantitative measures can sometimes mean missing the big...
The Power of CX: Earning Your Informality
In a world where everyone demands professional customer service delivered at lightning speed, it might seem counterintuitive to suggest that a little informality could be the key to standing out. After all, isn't professionalism the bedrock...
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Authors
The writers behind this newsletter.
Barry is a CX innovator merging AI with human touch to bring Disney-level hospitality to a digital world. As VP of CX at PushPress, he’s transformed support interactions into memorable moments with a blend of efficiency, warmth, and the perfect GIF.
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