Experience Matters: Unleashing the Power of CX
Barry PepperExperience Matters: the Power of CX is a dynamic blog dedicated to helping businesses understand and leverage the impact of CX. It offers actionable insights and strategies to create memorable customer interactions, driving loyalty and success.
| Platform |  | Pricing | Only free issues | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 20 | Subscribers | Read | thepowerofcx.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Unreasonable Moments: Transforming Customer Experience Through Unforgettable Gestures
In today's competitive business landscape, standing out isn't just about offering the best product or service—it's about creating unforgettable experiences that resonate deeply with your customers. This is where the concept of Unreasonable ...
The Power of Meaningful Conversations in Customer Experience
In the fast-paced world of customer support, it’s easy to get caught up in metrics like the number of tickets closed or the speed of first responses. However, focusing solely on these quantitative measures can sometimes mean missing the big...
The Power of CX: Earning Your Informality
In a world where everyone demands professional customer service delivered at lightning speed, it might seem counterintuitive to suggest that a little informality could be the key to standing out. After all, isn't professionalism the bedrock...
From Pilot to Air Traffic Controller: A Leadership Journey
Leadership isn’t always about being on the front lines; sometimes, it’s about knowing when to step back and let others take the controls. This is a lesson I’ve learned through a lifetime of playing, coaching, and eventually leading in vario...
Authors
The writers behind this newsletter.
Barry is a CX innovator merging AI with human touch to bring Disney-level hospitality to a digital world. As VP of CX at PushPress, he’s transformed support interactions into memorable moments with a blend of efficiency, warmth, and the perfect GIF.
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