Experience Matters: the Power of CX is a dynamic blog dedicated to helping businesses understand and leverage the impact of CX. It offers actionable insights and strategies to create memorable customer interactions, driving loyalty and success.
Platform | Substack | Pricing | Only free issues | Publishes | Twice weekly |
---|---|---|---|---|---|
Issues | 14 | Subscribers | Read | thepowerofcx.substack.com |
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Recent posts by this newsletter. Browse the email archive.
When a cancellation form lands in our inbox, it's natural to feel a twinge of failure. As leaders in SaaS, we're constantly probing: What could we have done differently? Yet, the true art lies not just in retaining customers but in the grac...
In the world of customer experience, the ability to create moments of pure magic sets exceptional businesses apart from the rest. Companies like Disney, Ritz Carlton, and even Starbucks have mastered this art, leaving customers with memorie...
### The I-Led Culture: A Fragile Kingdom
Picture yourself walking into a store, greeted with silence and indifference. Now, contrast that with entering a place where within three seconds, a warm welcome envelops you, and everyone within three feet acknowledges your presence, makin...
The writers behind this newsletter.
Barry is a CX innovator merging AI with human touch to bring Disney-level hospitality to a digital world. As VP of CX at PushPress, he’s transformed support interactions into memorable moments with a blend of efficiency, warmth, and the perfect GIF.
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