Fin Ideas
John Moriarty, Matt Conaghan, Genna Bridgeman, Maia Bridi, M.C. Madrigal, Kate Sugrue, Ciaran Nolan, Anne Marie Kingsland, Eoghan McCabe, Michael O'Boyle, Brian Scanlan, Andrew Walker, Andrii YakovenkoStories from the team building Fin
| Platform |  | Pricing | Only free issues | Publishes | Daily |
|---|---|---|---|---|---|
| Issues | 80 | Subscribers | Read | ideas.fin.ai |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Never stop disrupting yourself; introducing the Fin API platform
Today we’re announcing the launch of the Fin API platform. Our best-in-class vertical customer service models that power Fin are now available for you to mix and match and deploy at insane scale to create the perfect customer agent for you....
Never waste a good crisis
When you’re a thriving business, it can be easy to fall asleep at the cash register. You’ve had success for so long, you forget how to adapt and react.
The age of vertical models is here
Last week we quietly shipped the most significant new technology in the customer service agent category since we started it three years ago. It’s a brand new model for Fin trained by our AI Group called Apex, and it’s objectively the highes...
What we're learning from engineers getting the most from Claude Code
A few weeks ago, I spent a lot of time talking to engineers about how they’re using Claude Code. What I’m trying to figure out is how we help everybody become more effective with these tools – especially those who are still to the left of t...
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Authors
The writers behind this newsletter.
Product design director at Intercom, building Fin, based in Dublin. www.johnmoriarty.me
Fin Managing Editor
Senior Brand Designer, Intercom Creative Studio
Senior Director of Sales at Intercom
Editor @ Fin Ideas
CEO and founder at Intercom, building Fin.ai
Data Scientist
I help build Fin.
Engineering Director and Fin.ai
Shaping the data behind Fin and driving AI transformation of Intercom using Claude.
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