Stories from the team building Fin
| Platform |  | Pricing | Only free issues | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 107 | Founded | a year ago | Last Issue | 7 days ago |
| Active | |||||
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ideas.fin.aiLatest Issues
The UI is not the product
A lot of design industry discussion recently has focused on what judgment, taste, and quality mean when building software is cheap and execution is no longer the constraint. That conversation is worth having, but I think it’s missing someth...
Why not just ship it?
At Fin, we deploy to production around 200 times a day; shipping is our heartbeat. To do so, we rely a lot on testing. But you can’t test an AI Agent the way you test normal software, for a few reasons.
- First, AI is probabilistic: ask...
Claude Code: Good skills, bad skills
Skills are a big part of our 2x journey; they allow us to build specialized capabilities for common tasks. We share these skills across our organization via a private, auto-updating plugin marketplace, created by our dedicated team (“team-2...
How eight people hold the bar for 200+ builders
Frontend Tech is a small frontend infrastructure team at Fin. For years, our job has been to help others build fast and safely, and the way we did that was pretty hands-on: maintaining shared code, reviewing PRs, documenting conventions, an...
Nobody changed their title. Everybody changed their job.
Everyone has an opinion about what AI is doing to knowledge work. Research is becoming obsolete. Data scientists are no longer needed now that anyone can query data in plain language. Everything is collapsing into one big AI insights role....
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Authors
The writers behind this newsletter.
product design @Fin (formerly Intercom)
Product at Fin.ai
Chief Product Officer at Intercom, running Marketing these days
Product design director at Fin, based in Dublin. www.johnmoriarty.me
VP of Design at Intercom, building Fin. I have nothing to say (and I am saying it).
Lead RAD (Research & Data Science) at Intercom
Principal ML scientist at Fin
Editor @ Fin Ideas
CEO and founder at Fin (formerly Intercom)
I help build Fin.
Principal Engineer at Fin
I lead security GRC at Fin and I write about security compliance, risk management, and the messy, interesting reality of what it actually looks like to build and run a GRC program at a fast-moving tech company.
Senior Director Data Science, Fin
VP Engineering @ Fin
Principal Engineer at Fin
Data Science @ Fin.ai
Senior Engineering Manager, leading Frontend Infrastructure at Fin
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