Stories from the team building Fin
| Platform |  | Pricing | Only free issues | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 93 | Founded | 9 months ago | Last Issue | 5 days ago |
| Active | |||||
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Webinar Q&A: How Fin 3x'd R&D output in 16 months
We recently hosted our first 2x webinar, sharing quite transparently how we are approaching R&D acceleration at Fin.
It was very much a live demo that let us walk through some of the key components of our system.
If you missed it, you can...
General intelligence isn’t the bottleneck
When a frontier lab releases a new model, you might assume it’s gotten better at everything. Reasoning, coding, Ancient Greek, customer service, all enhanced in one fell swoop. And as this model moves horizontally, mastering disciplines, it...
Two glass boxes
In B2B AI, there are two users:
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The customer configuring the system.
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The end-user asking a question and getting a resolution.
It’s tempting to collapse these groups together when designing, but the first user, the customer-b...
Today Intercom becomes Fin
Sometimes you see a corporate announcement that’s so obvious and so late, it’s almost an admission of failure. And I’m open to feedback on how I should have pulled the trigger on this change much sooner. But the tech industry is so littered...
Fill in the blanks
AI will always fill in the gaps. Whatever you don’t specify, it decides – toward the average of everything it’s trained on. A generic purple gradient or repetitive sentence structure (hello ‘it’s not X, it’s Y’) or corners that always seem...
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Authors
The writers behind this newsletter.
Product at Fin.ai
Product design director at Intercom, building Fin, based in Dublin. www.johnmoriarty.me
Senior Director of Sales at Intercom
Editor @ Fin Ideas
CEO and founder at Intercom, building Fin.ai
Data Scientist
I help build Fin.
Engineering Director and Fin.ai
Shaping the data behind Fin and driving AI transformation of Intercom using Claude.
Principal Engineer at Intercom
I lead security GRC at Intercom and I write about security compliance, risk management, and the messy, interesting reality of what it actually looks like to build and run a GRC program at a fast-moving tech company.
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