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Latest Issues

Recent posts by this newsletter. Browse the email archive.

SaaS wasn’t built for Agents, but they’re coming

Today, people use Agents to do tasks – Claude Code can quickly fix that bug that’s been annoying your customers, or OpenClaw can optimize your calendar each day. But increasingly, Agents are also making decisions on our behalf.

9 days ago
11
0

AI is approving our pull requests

## Shipping fast is our priority

12 days ago
8
0

The Customer Agent era

We’re announcing the most significant new strategic development since the start of the Customer Agent category: Fin now has specialized roles. And starting today anyone can sign up for and deploy the Fin Sales Role in minutes.

14 days ago
9
0

The AI-native traits we should be hiring for

In my last post, I shared a conversation with Matt, Dan, and Jack about what makes engineers effective with Claude Code. I was trying to understand what’s behind the success that some people are having with these tools – is it years of expe...

19 days ago
7
0

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Authors

The writers behind this newsletter.

  • John Moriarty

    Product design director at Intercom, building Fin, based in Dublin. www.johnmoriarty.me

  • Darragh Curran
  • Kate Sugrue
  • Ciaran Nolan

    Senior Director of Sales at Intercom

  • Anne Marie Kingsland

    Editor @ Fin Ideas

  • Eoghan McCabe

    CEO and founder at Intercom, building Fin.ai

  • Michael O'Boyle

    Data Scientist

  • Brian Scanlan

    I help build Fin.

  • Andrew Walker

    Engineering Director and Fin.ai

  • Andrii Yakovenko

    Shaping the data behind Fin and driving AI transformation of Intercom using Claude.

  • Cormac McGuire
  • Kesha

    Principal Engineer at Intercom

  • Niamh Young

    I lead security GRC at Intercom and I write about security compliance, risk management, and the messy, interesting reality of what it actually looks like to build and run a GRC program at a fast-moving tech company.

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