Stories from the team building Fin
| Platform |  | Pricing | Only free issues | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 105 | Founded | a year ago | Last Issue | a month ago |
| Active | |||||
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ideas.fin.aiLatest Issues
Claude Code: Good skills, bad skills
Skills are a big part of our 2x journey; they allow us to build specialized capabilities for common tasks. We share these skills across our organization via a private, auto-updating plugin marketplace, created by our dedicated team (“team-2...
How eight people hold the bar for 200+ builders
Frontend Tech is a small frontend infrastructure team at Fin. For years, our job has been to help others build fast and safely, and the way we did that was pretty hands-on: maintaining shared code, reviewing PRs, documenting conventions, an...
Nobody changed their title. Everybody changed their job.
Everyone has an opinion about what AI is doing to knowledge work. Research is becoming obsolete. Data scientists are no longer needed now that anyone can query data in plain language. Everything is collapsing into one big AI insights role....
The end of browsing
A physical store has a hard ceiling – literally.
You can pack it to the rafters, but ultimately you can only fit a limited number of SKUs in a brick-and-mortar building. What ends up on the shop floor has to be curated, and knowledgeable s...
What if it all goes right?
In 2022, Intercom (now Fin) faced a reckoning. Five consecutive quarters of declining revenue growth required serious action. Our founding CEO Eoghan returned with a five-point plan, we refocused our efforts around a single product category...
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Authors
The writers behind this newsletter.
product design @Fin (formerly Intercom)
Product at Fin.ai
Chief Product Officer at Intercom, running Marketing these days
VP of Design at Intercom, building Fin. I have nothing to say (and I am saying it).
Lead RAD (Research & Data Science) at Intercom
Editor @ Fin Ideas
CEO and founder at Intercom, building Fin.ai
I help build Fin.
Engineering Director and Fin.ai
Principal Engineer at Intercom
I lead security GRC at Intercom and I write about security compliance, risk management, and the messy, interesting reality of what it actually looks like to build and run a GRC program at a fast-moving tech company.
Senior Director Data Science, Fin
VP Engineering @ Fin
Principal Engineer at Fin
Data Science @ Fin.ai
Senior Engineering Manager, leading Frontend Infrastructure at Fin
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