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Latest Issues

Recent posts by this newsletter. Browse the email archive.

Stop speed-dating Agents

In 2025, our customers plugged 34 Agents other than Fin into Intercom. Thirty-four vendors, all promising to be the answer, all competitors to Fin. Most of them are gone.

6 days ago
6
0

There is exactly one way that SaaS can be saved

Intercom just passed $400M ARR with violently re-accelerating growth

9 days ago
14
0

Sunday Edition #23: Hard pivot

When the world is changing around you, it can be tempting to freeze. Letting go of what you know is uncomfortable. But AI is a transformational force, it will eventually make its way into every vertical and workflow. You’d rather be leading...

10 days ago
3
0

A name you can trust: The case for naming your AI Agent

We know something important about how people approach AI support right now. They’re cautious.

15 days ago
10
1

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Authors

The writers behind this newsletter.

  • Emmet Connolly

    VP of Design at Intercom, building Fin. I have nothing to say (and I am saying it).

  • Molly Mahar

    Principal AI designer building Fin.ai for Intercom

  • Des Traynor

    Cofounder of Fin, Intercom.

  • Genna Bridgeman
  • Maia Bridi
  • M.C. Madrigal

    Senior Brand Designer, Intercom Creative Studio

  • Fergal Reid
  • Christine Zdelar

    Building Fin at Intercom

  • Kate Sugrue
  • Ciaran Nolan

    Senior Director of Sales at Intercom

  • Anne Marie Kingsland

    Editor @ Fin Ideas

  • Eoghan McCabe

    CEO and founder at Intercom, building Fin.ai

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