Fin Ideas
Paul Adams, Caitlin McCurrie, Emmet Connolly, Thom Rimmer, Karen Church, Gustavs Cirulis, Matt Conaghan, Molly Mahar, Des Traynor, Brian Donohue, Darragh CurranStories from the team building Fin
| Platform |  | Pricing | Only free issues | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 45 | Subscribers | Read | ideas.fin.ai |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Sunday Edition #12
Outcome-based pricing is reshaping AI monetization. Pioneered by Fin, this model is prompting a wider group of AI companies to move away from seats and credits toward “Pay when the AI actually does the job.”
Why AI Is Changing How People Think, Not Just How They Work
If you want to understand the future of products, don’t look at the interfaces, look at the behaviors forming quietly underneath them. Over the last year, our team has been watching something subtle but powerful happen: AI isn’t just accele...
Designing for Essential Complexity
Across hallway chats, customer interviews, and research sessions, a theme keeps surfacing: adopting AI means adopting more complexity.
Fin Sunday Edition #11
Top companies aren’t just implementing AI, they’re rebuilding around it. This transformation requires moving fast, breaking traditional silos, and encouraging “Full Stack Builders.”
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Authors
The writers behind this newsletter.
Chief Product Officer at Intercom, running Marketing these days
Re-writing research in the era of Fin. Exploring how research, data science, and AI intersect to build next-generation customer experiences at Intercom.
VP of Design at Intercom, building Fin. I have nothing to say (and I am saying it).
VP of Product Design @ Intercom
VP of Product Design @ Intercom
Lead RAD (Research & Data) at Intercom
Senior Principal Product Designer at fin.ai
Fin Managing Editor
Principal AI designer building Fin.ai for Intercom
Cofounder of Fin, Intercom.
VP Product at Intercom, building Fin.ai
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