Stories from the team building Fin
| Platform |  | Pricing | Only free issues | Publishes | Daily |
|---|---|---|---|---|---|
| Issues | 100 | Founded | 10 months ago | Last Issue | 6 days ago |
| Active | |||||
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ideas.fin.aiLatest Issues
The role nobody talks about in forward-deployed AI teams
Data scientist was once the sexiest job in tech. Now it’s the forward-deployed engineer. So naturally, I became both.
In 2012, Harvard Business Review gave data science that famous label. Fourteen years later, the role everyone’s talking a...
Salesforce signs definitive agreement to acquire Fin
We’re excited to share that we just signed an agreement for Salesforce to acquire Fin for ~$3.6B. The transaction is expected to close in the fourth quarter of Salesforce’s fiscal year 2027.
Fin started as Intercom 15 years ago. We cha...
Extending Fin as the most open Agent platform
Today we’re announcing that Fin can now be used as a Service Agent on top of HubSpot and Freshworks, meaning you can use the world’s best Agent without migrating off your helpdesk.
Hubspot and Freshdesk customers can now:
- Get Fin live...
Designing the front door
For about 15 years, most websites have had the same little circle in the bottom-right corner. Sometimes blue, sometimes pulsing, mostly polite enough to stay out of the way. Click it and a panel slides up with a friendly greeting and an est...
Grounding Claude in truth
AI is breaking down the rigid boundaries between roles. PMs are taking on design and designers are running analysis. But what does that mean for specialists? I don’t think the answer is that specialists go away. I think part of their job ch...
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Authors
The writers behind this newsletter.
product design @Fin (formerly Intercom)
Product at Fin.ai
Chief Product Officer at Intercom, running Marketing these days
Editor @ Fin Ideas
CEO and founder at Intercom, building Fin.ai
I help build Fin.
Engineering Director and Fin.ai
Principal Engineer at Intercom
I lead security GRC at Intercom and I write about security compliance, risk management, and the messy, interesting reality of what it actually looks like to build and run a GRC program at a fast-moving tech company.
Senior Director Data Science, Fin
VP Engineering @ Fin
Principal Engineer at Fin
Data Science @ Fin.ai
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