Stories from the team building Fin
| Platform |  | Pricing | Only free issues | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 109 | Founded | a year ago | Last Issue | 5 days ago |
| Active | |||||
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ideas.fin.aiLatest Issues
Build vs buy: Is it still either/or?
Nowadays it can feel like building bespoke software is only a few prompts away, so it’s no surprise to see more businesses tempted to build their own AI tools.
We surveyed 300 support leaders to understand how they run AI in support today,...
Context management is an underrated habit
How you manage context in a Claude Code session has a direct effect on both your token bill and the quality of what you get back. Do it well and you spend less for better work.
An efficient session gives Claude the context it needs to fini...
The UI is not the product
A lot of design industry discussion recently has focused on what judgment, taste, and quality mean when building software is cheap and execution is no longer the constraint. That conversation is worth having, but I think it’s missing someth...
Why not just ship it?
At Fin, we deploy to production around 200 times a day; shipping is our heartbeat. To do so, we rely a lot on testing. But you can’t test an AI Agent the way you test normal software, for a few reasons.
- First, AI is probabilistic: ask...
Claude Code: Good skills, bad skills
Skills are a big part of our 2x journey; they allow us to build specialized capabilities for common tasks. We share these skills across our organization via a private, auto-updating plugin marketplace, created by our dedicated team (“team-2...
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Authors
The writers behind this newsletter.
2x Entrepreneur, 1x exit. Engineering is my chosen art form. Was nomad for a year and lived in diverse places. Currently, AI harnesses & DBs @Fin https://akshay.co/
Senior Engineering Manager, leading Frontend Infrastructure at Fin
Product design director at Fin, based in Dublin. www.johnmoriarty.me
Senior Director Data Science, Fin
Lead RAD (Research & Data Science) at Intercom
Principal ML scientist at Fin
Product at Fin.ai
Principal Engineer at Fin
I help build Fin.
product design @Fin (formerly Intercom)
VP of Design at Intercom, building Fin. I have nothing to say (and I am saying it).
VP Engineering @ Fin
Editor @ Fin Ideas
CEO and founder at Fin (formerly Intercom)
Chief Product Officer at Intercom, running Marketing these days
Data Science @ Fin.ai
Defining the future of AI and tech research: new methods, better tools, and practical approaches for doing serious work in fast-moving fields.
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