Stories from the team building Fin
| Platform |  | Pricing | Only free issues | Publishes | Daily |
|---|---|---|---|---|---|
| Issues | 96 | Founded | 9 months ago | Last Issue | 7 days ago |
| Active | |||||
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ideas.fin.aiLatest Issues
Grounding Claude in truth
AI is breaking down the rigid boundaries between roles. PMs are taking on design and designers are running analysis. But what does that mean for specialists? I don’t think the answer is that specialists go away. I think part of their job ch...
Playing a different game
When competing in business, you have two choices. Try to win the game your competitors have chosen to play, or play a different game. In our category, which we call customer agents, our well-financed competitors have made generous use of fa...
The rise of GTM engineering
AI and coding Agents make it much simpler, cheaper, and faster to build targeted internal solutions to go-to-market problems. Nowhere is that clearer than in sales. There, companies can gain an edge over competitors still relying on off-the...
Webinar Q&A: How Fin 3x'd R&D output in 16 months
We recently hosted our first 2x webinar, sharing quite transparently how we are approaching R&D acceleration at Fin.
It was very much a live demo that let us walk through some of the key components of our system.
If you missed it, you can...
General intelligence isn’t the bottleneck
When a frontier lab releases a new model, you might assume it’s gotten better at everything. Reasoning, coding, Ancient Greek, customer service, all enhanced in one fell swoop. And as this model moves horizontally, mastering disciplines, it...
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Authors
The writers behind this newsletter.
Product at Fin.ai
Product design director at Intercom, building Fin, based in Dublin. www.johnmoriarty.me
Editor @ Fin Ideas
CEO and founder at Intercom, building Fin.ai
Data Scientist
I help build Fin.
Engineering Director and Fin.ai
Shaping the data behind Fin and driving AI transformation of Intercom using Claude.
Principal Engineer at Intercom
I lead security GRC at Intercom and I write about security compliance, risk management, and the messy, interesting reality of what it actually looks like to build and run a GRC program at a fast-moving tech company.
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