Power to the Poets
Hans van DamPower to the Poets is written by Hans van Dam, founder of the Conversation Design Institute. The publication explores Agentic Experience Design, Conversational Capital, and the economics of trust in AI.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 20 | Founded | 3 years ago | Last Issue | 16 days ago |
| Active | |||||
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hansvandam.substack.comLatest Issues
Why Your Agent Exposed the Knowledge Mess You’ve Always Had
For years, organizations got away with messy knowledge.
Different teams created different documentation. Policies changed in one place but not another. FAQs slowly drifted away from reality. Critical knowledge lived inside people’s heads i...
Beyond Boundaries 2026: The Moment Conversational Capital Clicked
Last week in Barcelona, something shifted.
Not another AI conference.
Not another vendor showcase.
Something else.
Three days at the Museu Marítim.
Teams from Capital One, bol, KPN, Lloyds Banking Group, ON.
Practitioners from Euro...
A Leadership Guide to Evaluating AI Agents (When You’re Not an Expert)
Here’s something you might have noticed: AI makes mediocrity fast.
Yam Marcovitz, the founder of Parlant, said something interesting during our weekly call.
“Mediocrity is easy to get with AI. It looks pretty awesome quickly. People who...
How to Audit Content Debt in One Day to Improve Your Agent
You read the article Content Debt: The Silent Killer of AI Agents, in which I explain how you can build an Agent that’s technically perfect, yet still erodes Conversational Capital because it’s grounded in a messy knowledge base of outdated...
Content Debt: The Silent Killer of AI Agents
Engineering team launches new agent. LLM: State of the art. Latest model. Prompt: Carefully engineered. Tested extensively. Integration: Flawless. No bugs. Hooray!
Week 2: User complaints rising. “Agent gives different answers to same que...
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| Subscribers | Engagement | 79 | Monthly Web Visits | ||
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| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
A founder of Conversation Design Institute where he's taught 15.000+ people to use Agentic Experience Design to unlock Conversational Capital in CX. Also delivered the first TED talk written by ChatGPT.
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