Reletter
Artwork for HEARD

Rethinking healthcare through equity, advocacy, and systems disruption.

Platform
LinkedIn
PricingOnly free issuesPublishesWeekly
Issues9Last Issue14 days agoActive

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Artwork for HEARD

Latest Issues

The Claim That Never Should Have Been Denied

Fatima’s surgeon submitted every form correctly, or so she thought, until the denial letter cited “insufficient clinical documentation” without specifying which document was insufficient or what additional detail would satisfy the reviewer....

14 days ago
12

The Silent 88 Percent

Hector nodded along when the benefits coordinator explained his new high-deductible plan during open enrollment. He did not want to seem slow by asking what “coinsurance” meant a second time, so he smiled, said it made sense, and signed whe...

a month ago
19

The $575 Billion Employee Who’s Still at Their Desk

Priya has not missed a day of work in two years. Her manager calls her reliable, dependable, the kind of employee you build a team around. What her manager does not see is the migraine she is managing with over-the-counter medication at her...

2 months ago
12

The Real Cost of Wait and See

Marcus had been putting it off for three weeks. The ache in his lower back started after a long shift at the warehouse, and he figured it would work itself out the way it always had. His employer’s health plan had a good reputation, but bet...

2 months ago
12
2

The Costliest Employee Complaint Is the One You Never Hear


A Story Every Leader Should Think About

An employee visits the emergency room.

They leave feeling dismissed.

The symptoms continue.

Over the next several weeks, they seek care multiple times. They tell different providers t...

4 months ago
27
4

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Authors

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  • Rachell Dumas, MSN, RN
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