CX Intelligence
Eugene LiuIndependent Newsletter on Customer Experience (and more, sometimes)
| Platform |  | Pricing | Freemium | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 147 | Subscribers | Read | eugeneliu.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Notes from Enterprise Connect 2025
Enterprise Connect will move to Las Vegas next year. It’s been quite a journey having it at the Gaylord Palms in Orlando all these years. No doubt people will miss the lush “biodome” and alligators and the world-famous theme parks.
Zoom just can't quit Microsoft, Sprinklr offers no hugs to smaller customers
## Zoom Contact Center to be certified for Teams
Zendesk and Local Measure, a marriage made in AWS heaven
It was just a month ago that Zendesk announced a partnership with Australia-based Local Measure to offer a voice-centric CCaaS solution built on AWS.
Authors
The writers behind this newsletter.
Independent consultant and analyst covering CX and more. I write at my own risk so you can read at your own risk. Also a fan of spicy foods and Chuck Norris jokes.
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