CX Intelligence
Eugene LiuIndependent Newsletter on Customer Experience (and more, sometimes)
| Platform |  | Pricing | Only paid issues | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 147 | Founded | 3 years ago | Last Issue | a year ago |
| Active | |||||
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Notes from Enterprise Connect 2025
Enterprise Connect will move to Las Vegas next year.
Enterprise Connect will move to Las Vegas next year. It’s been quite a journey having it at the Gaylord Palms in Orlando all these years. No doubt people will miss the lush “biodome” and...
Zoom just can't quit Microsoft, Sprinklr offers no hugs to smaller customers
Zoom Contact Center to be certified for Teams
Zoom Contact Center to be certified for Teams
Microsoft neutralizes Skype, Teleperformance neutralizes accents, RingCentral neutralizes analysts
Goodbye, Skype
Goodbye, Skype
Zendesk and Local Measure, a marriage made in AWS heaven
It was just a month ago that Zendesk announced a partnership with Australia-based Local Measure to offer a voice-centric CCaaS solution built on AWS.
It was just a month ago that Zendesk announced a partnership with Australia-based Local M...
An eventful week for CX: Amazon silences Chime, Mitel courts Genesys, and quarterly earnings from Five9, RingCentral, and NICE
Updated on February 24, 2025: Response from Mitel.
Updated on February 24, 2025: Response from Mitel.
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The writers behind this newsletter.
Independent consultant and analyst covering CX and more. I write at my own risk so you can read at your own risk. Also a fan of spicy foods and Chuck Norris jokes.
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