In Pursuit of the Customer
Driven by curiousity!
| Platform |  | Pricing | Only free issues | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 127 | Founded | 2 years ago | Last Issue | 3 days ago |
| Active | |||||
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A Canon for the Customer-Obsessed
We’re about to enter the fourth decade of the Customer Experience (CX) Revolution.
I’m a child and student of this revolution, first at Amazon and then in hospitality, retail and healthcare. I’ve grown up in it professionally and led CX an...
True North: The Secrets of Amazon, Costco, Netflix and Enduring Winners
In 1983, Howard Schultz was inspired by Milan’s coffee shops. He wanted to build the equivalent in the U.S., a third place for coffee and community.
With this inspiration, Schultz created one of the great consumer companies of our time. St...
The Next Customer Revolution Is Here: Are You Ready?
“The strangest thing about modern competition is that the best companies often do not sound foolish. They sound thoughtful, informed, customer-centered, evidence-based, strategically aligned, and almost impossible to distinguish from one an...
Unlikely Heroes: Explorers, Rebels, Optimists and Givers
We all have unlikely heroes. By that, I don’t mean history book heroes. I don’t mean famous heroes.
I have a pantheon of those, as we all do. Martin Luther King. Churchill. Mandela. Lincoln. Tubman. Frankl. Goodall. These are universal her...
The Secret Power of Underdog Teams
“Joe rowed that day as he had never been able to row before, giving himself up to the crew’s effort entirely, rowing as if he were an extension of the man in front of him and the man behind him…It felt to Joe like a transformation, as if so...
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| Subscribers | Engagement | 73 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
Customer-obsessed, digitally curious, mission-driven leader. Obsessed with music, writing, climbing mountains. Replacements fan for life. PNW-based. Saved by rock and roll.
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