In Pursuit of the Customer
In Pursuit of the CustomerDriven by curiousity!
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 55 | Subscribers | Read | ckopf.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Leading in Uncertain Times
We are wired to fear change and uncertainty, especially when it is out of our control.
The Gift of Hard Choices
We climbed briskly through humid, dense jungle, to the sound of birds, insects and monkeys. At 9,000 feet, our breath was labored. Packs felt heavier. Sweat rolled down our foreheads. We ventured into the unknown.
Greatness and Grace
“Greatness is overrated. It’s a form of extremism, and it comes with extreme vices that I have no interest in. Steve Jobs was a jerk. Bob Dylan is a jerk.”
Trust
At a young age, the perils of offshore fishing taught me a leader’s most important job: Earning and building trust.
Authors
The writers behind this newsletter.
Customer-obsessed, digitally curious executive and board director who has built world class experiences at Amazon, Microsoft, Alaska Airlines, REI. Currently improving the lives of people with diabetes at Insulet.
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