InsideProduct
Kent J McDonaldPractical ideas to help you get control of the software and systems behind your growing business. Whether you run the business or own the systems, this is for you.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 77 | Founded | 2 years ago | Last Issue | 4 days ago |
| Active | |||||
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insideproduct.substack.comLatest Issues
Not every system request deserves innovation
Of all the factors that overwhelm system owners, there are two that are the most common and the most intrusive. The first one is too many requests for changes. The second one is the fanatical quest for innovation in your solution to those r...
Before you say yes to that “quick” system change
You’re collecting stories instead of requirements.
That insight will save you from a lot of bad projects if you’ve somehow become the person who owns a system. When you get requests like we need a custom expense module or make the new tool...
Why your business systems keep letting you down
If someone clearly owns a business system once it goes live (and that someone is you), you’re a lot less likely to end up with a Frankenstein pricing app, a brittle CRM, or a Jira instance everyone hates.
The home-rolled pricing app, the u...
I almost wasted HubSpot AI credits. Here's what stopped me.
Most people who own business systems treat stakeholder requests like orders. Someone asks for a chatbot, you build a chatbot. Someone asks for a new workflow, you configure a new workflow. Visible responsiveness feels like good service, and...
The consultant left. The CRM stayed.
Deep down in places you don’t talk about at parties, you already know the answer is you.
Every time a pipeline stage needs updating, a workflow breaks, or a report stops making sense everyone in the room looks at you. You own the system. N...
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Authors
The writers behind this newsletter.
I help business owners and systems owners get control of the software and systems behind a growing business with practical, no-jargon frameworks for what to fix first.
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