Kristi Faltorusso
The Journey Substack - Career and life lessons going from CSM to CCO.
| Platform |  | Pricing | Only free issues | Publishes | Daily |
|---|---|---|---|---|---|
| Issues | 16 | Founded | a year ago | Last Issue | 4 months ago |
| Active | |||||
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kristifaltorusso.substack.comLatest Issues
How I Learned to Prioritize Risk (Without Treating Everything Like an Emergency)
Prioritizing risk took me a long time to figure out.
Early in my career, I treated every issue like it was urgent. Every problem felt like the problem. I wanted to fix everything, immediately. On the surface, that sounds noble. Responsible...
The Hidden Cost of Being Wrongly Accused at Work
“Hi Mary, resending the email I sent last Tuesday at 2:37pm EST in case you missed it.”
There are very few moments at work that feel as satisfying as being able to send that message. It’s a small sentence, but it carries a lot of weight. P...
SK-No, It's time for RKO
When I first started in SaaS, Sales Kickoff (SKO) was this mysterious, high-energy event I wasn’t invited to.
It was the Super Bowl of Sales, strategy, targets, enablement, and a whole lot of celebration.
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What Most CS Programs Get Wrong
The biggest mistake I see in Customer Success programs?
They’re not actually built for customers.
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I’ve spoken with hundreds of companies,
startups, enterpr...
Two of the most powerful things to report on as a Customer Success Leader?
Headwinds. Tailwinds.
If you're not talking about them, you're not leading.
Too many teams operate in a vacuum, executing against goals without stopping to ask why things are easier or harder right now.
But high-performing te...
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Authors
The writers behind this newsletter.
CCO-turned investor, consultant, advisor, educator, and content creator helping Customer Success leaders grow with clarity and confidence. Leveraging 14 years of building, scaling, and transforming CS teams to drive lasting impact.
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