Making Connections by Jax
Jax"I write entirely to find out what I’m thinking, what I’m looking at, what I see and what it means. What I want and what I fear." Joan Didion
| Platform |  | Pricing | Only free issues | Publishes | Monthly |
|---|---|---|---|---|---|
| Issues | 63 | Subscribers | Read | jax.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Why category leaders compound
A few weeks ago, I discussed W. Brian Arthur and his theory of increasing returns. When adoption compounds advantage, early jolts lock the path, even if that path isn’t always the most efficient. It’s how we ended up with the Qwerty keyboar...
Rebuilding white-collar work for the age of AI
I wrote an op-ed in Capital Brief on why Airtree is excited about AI-native services firms. It talks about the productivity crisis; why AI allows a fundamental reimagining of customer experience, making expert knowledge accessible to everyo...
Making magical customer experiences
Call it Services-as-software. Call it AI Services. Call it whatever you want. At Airtree, we love founders drastically improving customer experiences by using technology to deliver a premium outcome at a reasonable price:
Placing bets in a world of uncertainty
With all the hype around data centre rollouts and the need for new energy generation capacity to meet the demand for compute, I keep coming back to the ideas of W. Brian Arthur, the economist who first clearly articulated the impact of tech...
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