Reletter
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Biweekly stories and reflections on design-driven organisational change, brought to you by Marzia Aricò.

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Substack
PricingOnly free issuesPublishesWeekly
Issues145Founded3 years agoLast Issue17 days ago
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Latest Issues

The Upside Down of Journey Management, Part 3: Journeys redistribute power, and that’s the resistance.

Artwork by Giovanni Ruello x Design Mavericks.

The Upside Down of Journey Management is a whitepaper written collectively by members of the Design Mavericks community: true stories from practitioners pushing journey-centric decision-making...

17 days ago
2
4

The Upside Down of Journey Management, Part 2: Winning is a behaviour, not a deliverable

Artwork by Giovanni Ruello x Design Mavericks.

The Upside Down of Journey Management is a whitepaper written collectively by members of the Design Mavericks community: true stories from practitioners pushing journey-centric decision-making...

24 days ago
4

The Upside Down of Journey Management

Artwork by Giovanni Ruello x Design Mavericks.

It’s a pretty bold mission when you pause to think about it: pushing a new practice in a crowded sea of disciplines working to establish their foothold in the future. What gives us the right t...

a month ago
14
2

Design Mavericks is becoming fully free

Picture taken by Marzia in Kyoto, Japan.

Dear Maverick,

Thank you for being a paying subscriber. Your support has kept Design Mavericks going, and I want you to hear this change from me directly.

What is happening

I have moved my cou...

a month ago
4

Your Evidence Has a Price, and Someone Else Pays It.

Photo by Parrish Freeman on Unsplash

A while ago, in one of the working sessions I run with the Design Mavericks community on Journey Management, someone described a meeting they had just come out of. Strong analysis. Right sponsor in the...

2 months ago
2

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Authors

The writers behind this newsletter.

  • Marzia Aricò

    Author of the book Design Leadership Chronicles. Design leadership coach and advisor on design-led organisational transformation.

  • Karline Segan

    I explore design and leadership as key enabler to build conditions for great work to happen, for teams to work better together, and for organisations to innovate and develop products and services and drive meaningful change.

  • Giulio Frigieri

    Data & AI Governance, by Design | AI Strategy & Product | Ethical Design & Responsible Innovation

  • Mandy Giacchetto

    Here to talk about how to build things with problem clarity. I create effective Product, CX, and Go-to-market functions to increase decision velocity.

  • Arun Joseph

    Service Designer in an enterprise org

  • Elios Buzi

    Elios Buzi

  • Richard McMurray

    I'm a pragmatic and forward thinking design leader, passionate about transforming how organisations deliver service excellence especially through the lens of journey management.

  • Giovanni Ruello

    Services, Humans,Facilitation, Visualisation, Coffee, Family. Not necessarily in this order.

  • Emily Dahl

    Leading Journey Management, Experience Measurement and Insights at Home Depot

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