The Understanders
Matt GallivanUser researcher Matt Gallivan explores how people use and feel about AI and other new technologies
| Platform |  | Pricing | Freemium | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 18 | Subscribers | Read | theunderstanders.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
An update about The Understanders
It’s been pretty quiet here lately. There’s a good reason for that: I’m joining Anthropic this week as a user researcher.
📝 Research summary: Our willingness to disclose private information to AI companions
Virtual companionship remains one of the most under-explored and under-told stories in the AI boom. Millions of real people are forming real relationships with synthetic human and non-human characters and those relationships are impacting t...
🧠 The Understanders research: The concerns driving AI skepticism
This is the second-ever release of original primary research findings from The Understanders. Many thanks to our friends at Genway, a research platform powered by AI agents, for providing complimentary use of their tool and access to resear...
📝 Research summary: YouGov updates its AI sentiment data and the results are wild
A couple of weeks ago, I wrote a post about AI skepticism and my vague sense that it was on the rise. One of the animating forces of that skepticism, I suspected, was a growing sense of unease with AI on the political left. I wrote:
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Authors
The writers behind this newsletter.
User researcher writing about how people use and feel about technology (The Understanders is on pause as I’ve recently joined Anthropic). Former head of user research at Slack. Other prevs: Airbnb, Meta, NPR.
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