User researcher Matt Gallivan explores how people use and feel about AI and other new technologies
| Platform |  | Pricing | Freemium | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 18 | Founded | 3 years ago | Last Issue | a year ago |
| Active | |||||
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theunderstanders.comLatest Issues
An update about The Understanders
It’s been pretty quiet here lately. There’s a good reason for that: I’m joining Anthropic this week as a user researcher.
I am, to put it mildly, stoked. It should be a very fun, fascinating, and energizing gig.
But it also raises questi...
📝 Research summary: Our willingness to disclose private information to AI companions
Virtual companionship remains one of the most under-explored and under-told stories in the AI boom. Millions of real people are forming real relationships with synthetic human and non-human characters and those relationships are impacting t...
🧠 The Understanders research: The concerns driving AI skepticism
This is the second-ever release of original primary research findings from The Understanders. Many thanks to our friends at Genway, a research platform powered by AI agents, for providing complimentary use of their tool and access to resear...
📝 Research summary: YouGov updates its AI sentiment data and the results are wild
A couple of weeks ago, I wrote a post about AI skepticism and my vague sense that it was on the rise. One of the animating forces of that skepticism, I suspected, was a growing sense of unease with AI on the political left. I wrote:
My...
📝 Research summary: The importance of aligned expertise between AI and its users
A new paper offers a hint that LLMs need more than domain knowledge and ethics: they may also need to master social skills
In our last post, we took a look at a paper exploring the relationship between AI usage and critical thinking. Centr...
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Authors
The writers behind this newsletter.
User researcher writing about how people use and feel about technology The Understanders is on pause as I focus on my user research role at Anthropic. Former head of user research at Slack. Other prevcos: Airbnb, Meta, NPR.
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