MGI Insight
MGI LearningValuable, practical, insightful information on how to help your people to thrive every day at work.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 65 | Last Issue | 10 days ago | Active |
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How to get buy-in and commitment to customer service training
When workplaces create a culture of learning and development, they can see happier and more engaged teams, with higher levels of motivation and resilience to overcome the challenges that come their way. At the same time, many team members a...
Three simple steps to respond rapidly and properly to extended customer wait times
As excellent customer service-givers, we know that our goal is to provide an efficient, timely and professional service that showcases our confidence, capability and pride in what we do. When external pressures beyond our control are causin...
How to maximise the value of internal feedback
Being equipped with the skills and confidence to give feedback positively and constructively to our colleagues is essential for strengthening internal relationships, motivation and productivity. When feedback is shared appropriately, it can...
How to create a management powerhouse through effective management development training
Great managers at all levels of business should be the driving force to build a high-performance culture that delivers happy, healthy and highly productive teams. When a powerhouse of confident and effective junior and middle managers is in...
Building a Business Case for Training: 5 Considerations to Secure Stakeholder Support
When presenting the case for budget approval for customer service training, you want to be as sure as you can that the outcomes from that training really stick and that any programme will deliver improvements in business results. To contend...
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