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Odette’s Substack

Odette de Beer

My personal Substack


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Latest Issues

Recent posts by this newsletter. Browse the email archive.

Beyond Numbers: Building Authentic Customer Connections

In the previous article, I highlighted the pitfalls of relying solely on superficial metrics that often distort the true customer experience. This time, we delve into the heart of building a feedback system that genuinely reflects and enhan...

a month ago

The Flawed Metric of Customer Satisfaction

Is your customer satisfaction metric really a reflection of your customers' experiences and sentiments, or just a mirror of what you want to see?

a month ago

Join Our Business Pioneering Summit in September.

Hey there, fellow entrepreneurs and business leaders!

2 months ago

Navigating the Financial Year-End with Purpose

Odette de Beer is a customer Experience Expert, Business Consciousness Coach, and Host of the Amplify with Purpose Podcast. She is also the Managing Director of Amplify Business Coaching & Consulting and the founder of the Business with Alt...

2 months ago

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The writers behind this newsletter.

  • Odette de Beer

    Unlock unbeatable business brilliance—weekly, made practical. Goodbye abstract theories, hello actionable insights. Your essential guide for strategy, customer experience, and immediate results.

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