Odette’s Substack
Odette de BeerMy personal Substack
| Platform |  | Pricing | Freemium | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 41 | Subscribers | Read | odettedebeer.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Here’s the quickest way to lose your customers:
I recently chatted with a client about AI and how everyone is using big words. Words that you read in academic papers but hardly ever hear humans say.
Back to Basics
> According to the latest New York Times article Disney, a well-known company that creates magical experiences, is currently facing some challenges. Many loyal fans are expressing their frustrations about things like higher prices, complica...
Transforming Relationships Through Customer Experience
In 2016, after two years of intensive work on integrating the Treating Customers Fairly (TCF) framework, I faced a pivotal moment. This project could either make or break my career. We convened in a room filled with some of the brightest mi...
The Heart of Leadership
Hello, I'm Odette de Beer, Managing Director of Amplify Business Coaching and Consulting, Founder of the Business With Altitude Summit and founder of the Sustainher network. I want to share why transformative coaching is essential in cultiv...
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Authors
The writers behind this newsletter.
Helping Service-Based leaders scale stress-free with unforgettable customer experiences + smart systems | CX + Six Sigma + Conscious Coaching
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