Omri's Substack
Omri Ben-ShohamMy personal Substack
| Platform |  | Pricing | Only free issues | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 19 | Founded | 4 months ago | Last Issue | 8 days ago |
| Active | |||||
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omribenshoham.substack.comLatest Issues
It Looks Like a Performance Problem
Someone on your team has gotten slower this quarter.
Not dramatically. They still ship. But things that used to take them an afternoon now take a day and a half, they are late to things they were never late to, and when you ask how it is g...
"Just This Once, for This One Customer"
There is a moment near the end of a deal that every company handles the same way, and almost none of them handle deliberately.
Everything has gone well. The problem is real, the product mostly solves it, the people in the room like each ot...
Answer the Questionnaire Before They Send It
You know the moment. The demo went well. The champion is genuinely excited and starts using “we” instead of “you.” Pricing was easier than you expected. Somebody says the words “let’s get this done this quarter.”
And then nothing happens f...
If You Cannot Change It Quickly, You Cannot Promise It Honestly
Every commitment you make to a customer is a bet on how fast you can change your own system.
Not a bet on whether you understand the problem, or whether the fix is hard, or whether you have the right people. Those get discussed. The thing...
Ten Solved Tickets Are One Unsolved Problem
Support is the only function in the company that talks to people at the exact moment they are failing to use the product.
Not afterward, in a churn survey nobody fills in. Not beforehand, in a discovery call where the person is describing...
Key Facts
Audience Metrics
Subscribers, engagement, traffic and sponsorship for Omri's Substack.
| Subscribers | Engagement | 64 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
I build and lead engineering teams that ship AI products 0→1 | Co-Founder & VP R&D @ Dial
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