operando CS
Thiago FagundesConteúdos de qualidade sobre Sucesso do Cliente para quem quer aprender a estruturar ou organizar uma área de Customer Success. Sem enrolação, direto ao ponto, 3 vezes por semana na sua caixa de entrada.
| Platform |  | Pricing | Freemium | Publishes | Daily |
|---|---|---|---|---|---|
| Issues | 89 | Subscribers | Read | operandocs.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
É possível ter CS de verdade em empresas com investimento externo?
Como os conflitos de interesse entre o melhor pro cliente e o melhor para o crescimento influenciam o Customer Success
O maior desafio do CS daqui em diante
Um spoiler: não é nem o churn, nem expansão...
O que é Centralidade no Cliente, afinal de contas?
Por que "encantar o cliente" é um exemplo errado de Customer Centricity.
Sua área de CS tem um roadmap?
Como organizar projetos estratégicos para a área de Customer Success
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Authors
The writers behind this newsletter.
Sou um especialista em SaaS. Sou Head de Value Creation em uma grande empresa de SaaS, liderando as áreas de CS, CX, suporte, implantação e qualidade.
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