Paula Pondering
Paula RosenblumThe latest in retail business and technology
| Platform |  | Pricing | Only free issues | Publishes | Infrequently |
|---|---|---|---|---|---|
| Issues | 13 | Subscribers | Read | paularosenblum.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
The Fitting Room: Retailers’ Opportunity to Gather Both Data and Profits
Over the past month, I’ve had the opportunity to write about a subject that I’ve spent a lot of time thinking about over the years - the store fitting room. It has always struck me as an underused retail asset. Almost an afterthought and sh...
Making It Real – A Better Customer Experience
As we all know by now, the pandemic accelerated many trends that were nascent – clearly on the horizon, but still “out there” somewhere. Chief among those trends is what we used to call Omnichannel retailing (I honestly still have no better...
Retailers Are Doing A Lot Of “Washing”
Customers expect a degree of honesty from the brands they want to trust, but it’s not clear that retailers have earned that trust. Instead, they seem to pay a lot of lip service to the “issues of the day” and then go back to business as usu...
Rethinking The Customer Experience
Being a retail analyst can be challenging. In fact, being an analyst in any industry where you may also find yourself as someone in need of real customer service is hard. How can you be objective when hours or days of your life have been wa...
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Authors
The writers behind this newsletter.
Love music, love art, I'm an amateur photographer and a lifelong student of retail. From programmer, to CIO, to 20 years as a retail analyst. It's in my blood.
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