A weekly newsletter on the video games industry, management, and the player experience.
| Platform |  | Pricing | Freemium | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 89 | Founded | 3 years ago | Last Issue | 22 days ago |
| Active | |||||
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playersupport.substack.comLatest Issues
Growing Up: Lessons from Management, Part 2
The Player Support Newsletter - 16 AUG 2026
Some Bad Assumptions from KBM and the Quality Movement
Growing Up: Lessons from Management, Part I
The Player Support Newsletter - 9 AUG 2026
Introduction: 3 Questions to Help New Managers
Some Thoughts on Generative LLMs
Introduction: Fundamental Problems
LLMs with generative capabilities are not intelligent, at least not in the way that I believe most cognitive scientists would define it.
“In cognitive science, intelligence is defined as...
What Led You to Start Player Support?
The Player Support Newsletter - 3 MAY 2026
We had joked about it on-and-off for years. By “we”, I mean my friends and colleagues in the video game industry. Someone would say to someone else, “hey, you should go start your own call center”...
The Winter Holiday Post - 2025
Introduction: A Glance Back at 2025 and a Few Aspirations for Tomorrow
The past year has been such a whirldwind of activity that it’s been challenging to slow down and share. I don’t quite recall what exactly happened last week...
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Authors
The writers behind this newsletter.
I am a veteran of the video games industry, and I write for professionals who want to learn more about the industry, leadership, and problem solving.
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